Queries

Do you have a question for the Transaction Processing Centre?

Trade Partners are required to provide the Transaction Processing Centre with the following information:

  • Eight digit 'Remit To' Vendor Number (located in the top right-hand corner of your Remittance Advice).
  • WOW SAP Document Number (quoted on your Remittance Advice).
  • Payment Number (located in top right-hand corner of your Remittance Advice).


For a quick response, please complete the below forms.

 

Type of Query Requirements
Claims Request

Copy Claims Form

Complete Claims Request form and email to tpc@woolworths.com.au

Unpaid Invoice

Use the Query Register

If required, please email a copy of the invoice and POD to tpc@woolworths.com.au

Copy of Remittance Advice Email copy of Payment Number to tpc@woolworths.com.au

 

Please note: Queries over three months may take longer to resolve. Whilst every effort is made to resolve queries promptly, responses may not always appear on the next Remittance Advice.