Woolworths App - Frequently Asked Questions
Woolworths App FAQs
My Fuel Prices
How do I set my preferred fuel outlet?
When first accessing the My Fuel Prices section of the App, you will be prompted to select the location of your preferred Caltex Woolworths fuel outlet. You can change your preferred Caltex Woolworths fuel outlet at any time by tapping the name of the fuel outlet at the top of the My Fuel Prices screen.
How often can I check fuel prices?
To check the latest fuel prices tap the refresh button at the bottom of the ‘My Fuel Prices’ screen. You can get updated Fuel Prices a maximum of 30 times per calendar week (Monday to Sunday). A timestamp will display the date and time that Fuel Prices were last updated. If you change your preferred Caltex Woolworths fuel outlet, the change will be counted towards your 30 price updates per week.
How do I check the price of different fuel grades?
You can swipe horizontally anywhere on the My Fuel Prices screen to change the fuel grade that you have selected (for example, alternate between E10 Unleaded, Unleaded, Diesel etc.). Changing the Fuel Grade will update the fuel prices displayed, but will not count towards your 10 price updates per calendar week.
What does ‘Your discounted price’ mean?
The Discounted Price per litre will vary based on your available Everyday Rewards fuel vouchers. If you have a fuel voucher available, the value of the discount will be subtracted from the standard fuel price and the new value will be displayed as the Discounted Price per litre. The highest value fuel voucher that you have accrued will always be the next voucher used. If you do not have any fuel vouchers available, the Discounted Price will be equal to the price in cents per litre. If you have chosen to swap your fuel savings for Qantas Frequent Flyer points when you fill up, your fuel vouchers will be redeemed according to your preference at that time
What does ‘Average local retail price’ mean?
The Average Local Retail Price is the average price of the selected fuel grade in the local area around your preferred fuel outlet. This is based on the average pump price at fuel retailers within a 3km radius of your preferred Caltex Woolworths fuel outlet. Not all retailers within a 3km radius of your preferred site may have fuel prices available, and therefore the Average Local Retail Price may not be available.
How up-to-date are the fuel prices?
Fuel pricing information is near real-time for the Caltex Woolworths fuel outlets owned and operated by Woolworths. At Caltex Woolworths fuel outlets owned and operated by Caltex, fuel prices are not real-time due to system constraints. Please refer to the ‘Prices last updated’ information at the bottom of the ‘My Fuel Prices’ page.
How do I get an Everyday Rewards card?
Everyday Rewards cards are available at participating Woolworths or Safeway supermarkets and BWS (excluding Tasmania), or BIG W stores.
What are the benefits on becoming an Everyday Rewards card holder?
Millions of Woolworths Everyday Rewards members are getting more from their everyday shopping. Become a member and you could earn Qantas Frequent Flyer points, store your fuel savings vouchers and enjoy exclusive offers. The Everyday Rewards program operates in Woolworths supermarkets and BWS stores (excluding Tasmania), or BIG W stores.
General
How much does the App cost?
The Woolworths App is free to download from either the Apple App store or the Android Market. There may be
some charges related to the download of data. Please check with your service provider.
How do I contact Woolworths to make suggestions or comments about the App?
We look forward to hearing your thoughts about how we can improve the App. You’ll find a feedback form under the MORE section within the App.
What handsets can use the App?
The App is currently available for Android (Version 2.2 and above) and for iPhone (OS 4.2 and above)
Will Woolworths provide wi-fi access in stores so I don’t have to use my own data for the App?
We’re looking into providing in-store wi-fi so watch out for future updates.
Will the App save my shopping lists and preferred store when I download a new version?
Yes, the App will save your shopping lists and preferred store if you install the new version without deleting the current version from your phone.
How does the Search feature work on the Android App?
The search feature allows you to search within different areas of the App. By default, it will search products available at Woolworths. If you’re in the Recipes feature or the Store Locator, it will search on recipes and store locations respectively.
iPad App with Fresh Magazine
Which generation of iPad is the Woolworths iPad App compatible with?
The Woolworths App for iPad is compatible with all existing iPad generations.
What is included in the iPad App?
The iPad application contains everything that the smartphone application contains and more! This application includes an interactive version of Woolworths Fresh Magazine where you can view recipes step by step in cook mode, view instructional videos, add recipes to your list of favourites and add recipe ingredients to your shopping lists to buy online.
What’s the difference between the Woolworths iPad App & the Woolworths Smartphone App?
All the features of the Woolworths Smartphone App are available in the Woolworths iPad App, plus the iPad App features Fresh Magazine. Please note if you have a 1st generation iPad without a camera, you will not be able to use the barcode scanner tool because this device does not have a camera.
Can I download new issues of Fresh Magazine through my smartphone?
At this stage the Fresh Magazine feature is only optimised for the iPad due to the nature of the smaller-sized smartphone screen.
How long will the App take to download?
Many factors can impact the speed at which your magazine will download. Your carrier, the size of the magazine and your location can cause all sorts of things to happen. We recommend that you try and download the magazine over Wi-Fi instead of 3G, as it provides a more stable connection.
Can I access previous issues of Fresh Magazine via the App?
This function is not available at this stage. Through the iPad App you can only access the most current issue of Fresh Magazine. Remember to add all the recipes you love to your favourites before the next issue is available so you can access them anytime.
How often is a new issue of Fresh Magazine released in the App?
A new issue is released every month and coincides with the on-sale date of our printed magazine. You will receive an alert informing you that a new release is available. You will be prompted to download this when you next open the application.
Can I share the digital issue of Fresh Magazine with friends?
While you can’t share the full magazine with friends, you can share the Woolworths App instead.
What is cook mode and how do I use it?
Cook mode allows you to easily view your recipe while your preparing a meal. The text will display very large, showing you one step at a time, and you simply need to ‘swipe’ to get to the next step. When you’re viewing a recipe, simply tap the ‘cook mode’ button for easy to follow step-by-step instructions on the screen.
Why are the recipe and product images slightly blurry?
At this stage our recipe and product images are optimised to a Smartphone screen resolution. We’re working on updating these so they’re clear & crisp for iPad displays.
How do I add items from the Fresh Magazine Calendar page to my iPad calendar?
Just tap an event in the App and a calendar invite will automatically appear in your iPad calendar.
How do I add featured products to my shopping list?
On pages that have featured products, just tap the “Add to Shopping List” button to add that item to a shopping list of your choice.
How do I add recipe ingredients to my shopping list?
On any recipe page, just tap the “Add to Shopping List” button to add all ingredients to a shopping list of your choice.
How do I add recipes to my list of favourites?
On pages that feature recipes, just tap the “Add to Favourites” button to add the recipe to your favourites list.
Will watching videos in the Fresh Magazine feature impact my downloads?
Yes. There aren’t any videos stored within the application. All content is streamed from the internet so you always
have the most up to date version. All live content will impact your download quota.
How can I get help on how to use the Fresh Magazine feature in the iPad App?
When you open Fresh Magazine in the App for the first time, a user guide will appear on the screen with a guide to using the magazine feature. Once you’ve viewed this guide, you can choose not to see it again or to be prompted again later.
Buy Online
How do I purchase products using the App?
Simply select the shopping list with the items you would like to buy, and tap the Buy Online button at the bottom of the screen. (Android users will find the Buy Online option in the screen menu). You can choose to buy all the products in your list, or only the products you have ticked. Next you’ll be prompted to enter your Woolworths online shopping login details (if you’re new to Woolworths online, select the Register button and follow the prompts). Once you’ve logged in, your products will be added to your shopping trolley ready for a final review and checkout.
I created my shopping list using the App, but some products are missing when I use the Buy Online option?
Your App’s shopping list may have products that can’t be added to your online trolley. This can happen with products not available for delivery to your area, or with generic ingredients added from recipes. If a product isn’t available, the online shopping service will prompt you to search or browse the online aisles and select other products you might like.
How do I order less than 1kg for products purchased by weight?
You can enter the amount you require in the quantity box to the right of the product in your trolley list. For example, to add 300g to your trolley, simply enter 0kg and 300g, and tap the “Add” button. You can also tap on the product image to see further information regarding approximate quantity of a product per kilo. To reduce the trolley quantity of a product, tap on the grey Trolley icon in the top right-hand corner, select the Edit button and adjust the quantity or weight. Just remember to tap the Update button once you’re done.
Is the shopping trolley/checkout secure so I know I can pay safely?
Yes, the App will redirect you to the Woolworths online mobile site to finalise your checkout. All payments made through this site use the same secure gateway as our online retail sites, ensuring a safe and secure transaction.
Can I add items to my App shopping list through the online shopping site?
No, at the moment you can’t add items from your online shopping trolley to your shopping lists saved in the App. You can only send shopping lists from the App to your online shopping trolley.
The following error message has appeared on my screen: “Sorry an error has occurred. If you continue to receive these errors please contact our Customer Service Team on 1800 000 610 or email us." How can I fix this?
This error message can appear if your browser is accessing some saved data that is no longer valid. To fix this issue try clearing your browser cache and cookies. If the problem persists please contact our Customer Service Team on 1800 000 610 or shoponline@woolworths.com.au.
Where can I find more information about the Woolworths online shopping service?
For more information regarding Woolworths online, click here (Deep link to mobile site URL).
Store Finder
How do I change my preferred store?
iPhone: Click on MORE in the navigation bar then click on MY STORE. You can then choose a different store as your preferred store. Android: Click on Store Finder and search for your new store. When the results appear hold down on the pin until the menu appears and select it as your new preferred store
The App will automatically update your shopping lists to organise them in aisle order for your new preferred store.
Can the store locator find stores nearest to my current position via GPS?
iPhone: Yes. When you tap the GPS button in the top right corner of the Store Finder screen, the App will show stores close to your current location.
Android: If allowed by your handset, when you open store locator it will show the stores nearest to you.
My Everyday Rewards (formerly My Specials)
How do I get an Everyday Rewards card?
Everyday Rewards cards are available at participating Woolworths or Safeway supermarkets and BWS (excluding Tasmania), or BIG W stores.
What are the benefits on becoming an Everyday Rewards card holder?
Millions of Woolworths Everyday Rewards members are getting more from their everyday shopping. Become a member and you could earn Qantas Frequent Flyer points, store your fuel savings vouchers and enjoy exclusive offers. The Everyday Rewards program operates in Woolworths supermarkets and BWS stores (excluding Tasmania), or BIG W stores.
Do I have to enter my password to login?
No. We’ve listed to your feedback and you can now simply enter in your Everyday Rewards card number to login and access My Everyday Rewards and My Fuel Vouchers. Alternatively, you can now tap ‘Scan your card’ to use the phone’s camera to scan the barcode of your card to login.
Why do I have to activate my Everyday Rewards offer?
By activating an offer you are telling us that you would like to take up the offer. Once you have activated the offer it will be loaded onto your Everyday Rewards card ready for you to redeem.
Shopping Lists
What is the Master Shopping List?
The Master Shopping List is a default list that you can use like an online pantry. You can create your pantry by scanning or searching for all your favourite products in the Product Finder. When you’re ready for your next shopping trip you can simply copy items from your pantry into a new list, without searching all over again.
What does the yellow text ‘on special’ or ‘in-store special’ in my shopping lists mean?
We’ve made it even easier to save by letting you know if any items in your shopping lists are on special.
‘On special’ means the item is on specials in-store and through online shopping.
‘In-store specials’ means the item is on special in-store only.
How do I copy items from one list to another?
In the shopping list screen, tick the items you want to copy and select the Copy button. You will then be asked which list you want the items to be copied to. You also have the option to create a new shopping list for the items to be copied to.
How many shopping lists can I have on the App?
You can create and save up to 30 shopping lists.
How do I share my shopping list?
To help coordinate shopping with other members of your household, you can share your shopping list. To do this, simply tap the Share button at the top of your list.
Can I share my shopping list with someone who has a different handset?
Yes, you can share lists between different handsets, even if one user has the App for iPhone and the other has the App for Android.
How will the other person know they have a new list from me?
They will receive an email from you with a link containing the shopping list you have shared. When they open the link the shopping list will be added to their App.
Can I synch my shopping list with someone else’s?
The App currently doesn’t have that functionality. But that’s a feature we’re looking into so watch out for future updates.
How can I sort my shopping list?
The App allows you to sort your lists in four different ways:
- In aisle order (1 to 15)
- In reverse aisle order (15 to 1)
- By department categories e.g. Baby, Bakery, Bathroom & Cleaning etc
- By ticked items, so the items you have already picked up will Appear at the bottom
Simply tap the Sort button on the shopping list screen and select the option you wish to use.
How can I change the name of my shopping list?
On the main shopping list page, tap the Edit button in the top left of the screen and then type in the new name
How do I update the items in my shopping lists?
Click on the shopping list you would like to update and select EDIT. From there you can delete items or change quantities.
Why doesn’t my shopping list display the items in the correct aisle order?
Your store could be under refurbishment and items are moving locations. We’re sorry for any inconvenience. Once the refurbishment is complete your lists will display items in their correct location.
Why aren’t recipe ingredients listed in aisle order in my shopping list?
We wanted to give our customers choice over what brands they buy. That means the recipe ingredients are generic and don’t have a specific aisle location.
Can I create a permanent shopping list for the items I buy on a regular basis, so that I can re-use it every week?
Yes, you can use the Master Shopping List as an online pantry and then copy items from your pantry into a new list when you’re ready to go shopping.
Product Finder
How do I search for a product?
You can search for products in 3 ways through the PRODUCT FINDER section:
1. Type in the key product you’re looking for
1. Scan the barcode on the product packaging using your phone’s camera
3. Browse using the product categories
Why won’t my phone scan a product barcode?
iPhone: The scanning feature of the App will only work with iPhone 3GS and iPhone 4. If you have one of these phones and are still having trouble, see the INFORMATION section for more tips on how to use the scanning feature.
Android: The scanning feature depends on your handset. It depends on quality of the camera and the auto-focus feature of the phone which varies between models.
Why are there items in Product Finder with an aisle location that reads “Not sold in My Store”?
The Product Finder searches for products based on the store you’ve chosen as your preferred store. As some products are not available in all stores you may see this message.
Is there any way to know how much stock the store has?
The current version of the App doesn’t have this functionality. But that’s something we’re looking into so watch out for future updates.
How do I search for products that are on special?
The Weekly Catalogue section of the App will display catalogue specials currently available. The Product Finder section of the App will also show if a product is on special.
How do I search for a general product? Why do I have to search for a brand?
You can use the product finder text search function to search for generic products such as eggs or peas. It will not put these in aisle order because general products types often have several locations within our stores.
Weekly Catalogue
Can I be alerted when a favourite product is on special? The current version of the App doesn’t have this functionality. But that’s something we’re looking into so watch out for future updates.
Will I be able to view BIG W and other stores specials?
The App shows catalogue specials for Woolworths supermarkets only. But that’s something we’re looking into so watch out for future updates.
Does the App feature upcoming specials?
The Weekly Catalogue section of the App will display catalogue specials currently available. These will be updated weekly at the same time as the new printed catalogue.
Recipes
Can I suggest/request recipes?
The Recipes section has over 800 recipes you can browse by meal type or cuisine. You can also search for recipes with specific ingredients. There is no recipe suggestion feature.
Why aren’t recipe ingredients listed in aisle order in my shopping list?
We wanted to give our customers choice over what brands they buy. That means the recipe ingredients are generic and don’t have a specific aisle location.
How do I save a recipe to the My Favourites list?
Once you find a recipe you love, simply tap the star next to the recipe name and it will be saved to your Favourites list.
How do I access My Favourite recipes?
To access your favourite recipes, simply tap the star in the top right hand corner of the main recipes page.
Health and Wellbeing content
What are the new Health and Wellbeing categories for products and recipes?
The new Health and Wellbeing categories have been created to help customers who have particular dietary needs or simply wish to eat more healthily. You can search for products and recipes using these categories.
In the Product Finder you can browse for over 2,000 Organic, Natural, Free Range, Wheat Free, Lactose Free, Gluten Free, Vegetarian, Dairy Free and Sugar Free products as well as healthier products for Kids.
In the Recipe section you can find over 100 recipes that are Dairy Free, Lactose Free, Wheat Free, Low Fat, Egg Free, Gluten Free or Vegetarian.
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