FAQs

For more information please view our Frequently Asked Questions below.

Why have single-use plastic picnicware items been removed?

In an effort to reduce single use plastics in line with Woolworths’ commitment to sustainability, Woolworths is removing all SUP picnicware nationwide and introducing a new more sustainable range. We now have a range of alternative products made from more sustainable materials for customers to choose from.

I'm really disappointed with this change. I used to buy these products and I don't like the taste of the wooden cutlery?

We understand that not everyone likes the wooden cutlery feel so we have made sure we have another alternative for our customers which is made from compressed sugar cane pulp or a bagasse product. It’s the next best alternative to plastic cutlery in the market at present that is not wood.

Can I return these items to the store?

The standard returns policy will apply. You can find out more about it here.

Are these new alternative products more expensive?

We now have a new range of 52 alternative products made from more sustainable materials, a number of which are cheaper.

What if someone has a disability and requires plastic straws to drink? 

Plastic straws were removed from our stores nationally in 2018. Customers who rely on them can continue to buy packs of plastic straws at pharmacies and other outlets nominated by the government which have been given the option to continue selling them.

Will plastic cutlery in pre-prepared food like salads or plastic straws on drinks be included in the removal?

Plastic cutlery attached at the point of manufacture are not included in the removal. As part of our 2025 goals, we are committed to reducing plastics and continue to seek alternatives for our own brand product lines.

Whare are some of the alternatives on offer?

We have a NEW range of 52 alternatives available for customers, including wooden & bagasse cutlery, as well as products made from paper, bamboo and other natural materials.

Can these alternatives be recycled at home?

Every council has different collection systems. Check with your local council on the best disposal method for these products in your area.

What else are you doing to reduce plastic?

Since 2018, we’ve made a number of packaging improvements which have seen approximately 9,000 tonnes of plastic removed from circulation.

We have removed a number of problematic plastic items including plastic straws, microbeads and plastic earbuds.

We are growing customer choice by offering paper bags, as well as reusable tote bags.

We’re happy to share this journey towards a greener future with you.