2-5 business days for Metro areas and 7-10 business days for Rural areas.
At Andatech, we pride ourselves on our quality and our customer service. We want you to enjoy your experience with us and to be happy with your purchase. If you would like to return a product to us for any reason, please contact us first to discuss this so that we will be better able to assist you.
If your item is faulty:
If your item has a manufacturing fault or arrives damaged, please contact us as soon as possible so we can assess the issue. If the issue is reported within 30 days of discovery, we will offer a refund, exchange (if in stock), or repair.
After 30 days from the date of purchase, the product will be covered under our warranty policy, where we will offer a repair in line with Australian Consumer Law. Each claim will be assessed on a case-by-case basis.
If you are dissatisfied with your purchase (change of mind):
If your product is faulty or significantly different to that shown or described to you or not performing the function you were led to believe that it would and Andatech in its reasonable opinion agrees, you are entitled to choose a refund, repair or exchange.
This is provided that the product is returned to us within 30 days, with all packaging and accessories intact, and with valid proof of purchase.
For change of mind refunds, a 25% restocking fee will also be imposed. However if the item is unopened and unused and in its original packaging, you will be eligible for a full refund.
Warranty Policy:
All our products carry a standard warranty ranging from 1-3 years up to a lifetime.
Warranties only cover parts defective in material and/or workmanship. Defects that have resulted improper or unreasonable use or maintenance, accidents, excess moisture, insects,
improper packing, lightning, power surges, unauthorised tampering, alteration or modification are not covered under warranty.
Please read the product's user manual for the full warranty details.
If you have a product that is under warranty and has a defect or fault, please contact Andatech for assistance with troubleshooting. If the issue cannot be resolved, a product return can be arranged. Items that are under warranty and deemed faulty by Andatech will be repaired or replaced. Please contact us to raise an RA number.
How to return an item:
Please contact us to obtain an RA (Return Authorisation) number and return details. Any returns mailed back to us without a valid RA number will be rejected.
Postage charges:
Postage charges for faulty items will be covered by us. A return label will be provided when you contact us to get your RA number.
For items returned due to change of mind, customers will be responsible for all postage charges. In the event that your product is lost in transit, Andatech will not be held liable and therefore recommends that you send all returns via registered insured post