Nina Ottosson Casino High Level Interactive Puzzle & Toy for Dogs & Cats

The Nina Ottosson Dog Casino is a high difficulty puzzle game and can be adjusted to make it easier or harder for your pet. With eight pull-out treat compartments and eight white bone pegs, you can make this puzzle more fun and customize it to challenge your dog every time.

Features:

• Advanced dog puzzle game
• Difficulty level can be increased
• Interactive and enticing game for dogs
• 6 treat drawers on the sides and 8 white bone pegs to seal scent guide holes and lock in the treat drawers to make it more difficult for your dog to find the treats
• Can help you train your pet
• Cats can also play the Nina Ottosson Dog Casino
• Portable and can be taken on travels
• Made from durable material and slobber- and water-proof
• Easy to clean and store
• Dishwasher safe

How to Use:
The general aim is to get your dog to pull out the treat drawers. The difficulty level can be customized to challenge your pooch. Here's the simplest instruction for this game:

• Place treats inside the drawers, and let your dog watch you put in the treats and push in the drawers carefully. Let your dog sniff out the puzzle game and try to open the drawers by pawing at it or using his or her nose. Do this step until your dog understands how to get the treats.
  • You can leave the treat drawers slightly open to help your pooch find the treats in these compartments.

Here are a few tips to make this puzzle game more difficult:

• Place treats in the drawers and lock a few of the treat compartments with the white bone pegs.
• Lock all the drawers with the white bone pegs. Teach your dog how to remove them if necessary.

Note: If your dog bites the game piece or gets frustrated or more aggressive toward it, calm him or her down and stop playing the game. Try again once your pup has relaxed. If the aggressive behavior continues, try these tips:

• If your dog tries to bite the game piece again, teach him or her how to use paws to play the game.
• If your dog tries to get violent with the game piece, teach him or her how to use his or her nose to play the game.

Warning: Don't let any pets chew on or bite the toy pieces.

Create a fun challenge for your pooch with a Nina Ottosson Interactive Toy!

Please allow two business days for orders to be shipped.

Returns

We guarantee that the product you receive is without faults and can be utilised for the intended purpose.

Your complete satisfaction is our top priority! We accept change of mind returns within 60 days of the sale date. If your product is damaged or not as described we will gladly exchange it for an alternative or provide a refund. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. If a product is dead on arrival, please let us know within 7 days of receipt.

For products under warranty, please get in touch and we will help with repairs or returns.

For all returns inquiries, please contact us. Once your return is received, you will receive a refund (excluding the original and return postage), along with an email confirmation, or an exchange, as per your request.

Please allow up to 14 days from receipt of returned products for refunds to be made.

Return to Sender: Any item that is marked Return to Sender for any reason (for example, refusal at address, incorrect address or unclaimed) will be refunded upon return to our warehouse.

Change of Mind returns: We understand, it happens to all of us from time to time. We will provide refunds for your return as long as it is in "as-new" condition, including its original internal and external packaging and user manuals. Returns will be refunded, minus the original shipping fees.

Making changes and cancelling an order: Please take care when placing orders. Customer service is our highest priority for the large number of orders we process every day. Unfortunately, due to the nature of our automation, we are unable to make changes or cancel orders once they are placed. Orders are processed in real time by a 3rd party so that we can get them to you accurately and quickly.

If you need to change your order, please let our team know and we will let you know our returns process. It is important that you do not return your order via “Return to Sender” as this will incur delays.

In cases of "change of mind" or wrong item or size has been selected, we will accept returns as long as the item purchased is in its original packaging and condition.

Change of mind returns cannot be accepted if the product is no longer in brand new, resellable condition. The product will need to be returned in its original condition with all packaging and user manuals so it can be sold as new.

Faulty and Damage.

If a product has been deemed to be damaged or defective on arrival, we (or our local distributor / manufacturer, if applicable) will replace a product or product part if it is found to be either damaged or not working correctly when it is received. Refunds are not provided for products damaged after delivery.

We request that you retain the packaging your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so.

Goods returned for refund or exchange must be received within 60 business days from the date of purchase and are subject to the following criteria:

- All goods returned must be in new, unopened condition with all seals intact.

- Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.

- Customers are responsible for postage costs associated with returning goods for refund or exchange (errors excluded).

- Lucky Pet accepts no responsibility for loss or damage caused during return transit.

As per consumer law we are unable to accept returns on items such as toys and other items where health and safety regulations prevent us from being able to re-sell items. (Excluding warranty items or any cases we make an error).

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. We thank you as by co-operating with our procedure we can ensure an easy return or warranty claim process.

Returns and refunds will be processed within fourteen business days of receipt of the returned item/s.

Please do not return items by COD or Return to Sender - contact us before you return anything.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.