Adaptil Calm Home Diffuser Refill - Pheromones for Anxious Dogs - Refill Bottle 48ml

Some dogs do not cope well with changes in their environment and can suffer acute or chronic stress, which can have a real impact on their health and the happiness of your family. Don't wait for a dog to bite before you take action. Adaptil comforts dogs in new or stressful environments, and helps them to cope more easily with visitors and strangers.

Adaptil (formerly called DAP) helps control and avoid Canine anxiety caused by:

~ Moving house~ Introducing new pets or family members to the home
~ Multi-pet households
~ Training and socialisation
~ Fireworks, Thunderstorms and Parties
~ Separation anxiety
~ Kiddie-style handling and play
~ Surgery and visits to the vet
~ New neighbourhood pets or children

How Does Adaptil Diffuser work?

The pheromone in ADAPTIL is a synthetic copy of the natural canine appeasing pheromone. It has a comforting and reassuring role in both puppies and adult dogs. Just plug the diffuser into a power point in the room most used by the dog during the day and don't turn it off at night. One diffuser lasts for approximately four weeks and covers an area of 50 - 70 square meters.

Advantages of Adaptil Pheromone Use on dog Behaviour:

~ Ease of use - plug the diffuser in and turn on the power point. Ten seconds of work for one month of therapy;
~ No side effects - it's safe for YOU and YOUR PETS;
~ Scientifically proven to be effective for behaviours relating to anxiety, fears, and establishing pets into new territories.

Refill bottle only 48ml (does not include the diffuser)

Please allow two business days for orders to be shipped.

Returns

We guarantee that the product you receive is without faults and can be utilised for the intended purpose.

Your complete satisfaction is our top priority! We accept change of mind returns within 60 days of the sale date. If your product is damaged or not as described we will gladly exchange it for an alternative or provide a refund. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. If a product is dead on arrival, please let us know within 7 days of receipt.

For products under warranty, please get in touch and we will help with repairs or returns.

For all returns inquiries, please contact us. Once your return is received, you will receive a refund (excluding the original and return postage), along with an email confirmation, or an exchange, as per your request.

Please allow up to 14 days from receipt of returned products for refunds to be made.

Return to Sender: Any item that is marked Return to Sender for any reason (for example, refusal at address, incorrect address or unclaimed) will be refunded upon return to our warehouse.

Change of Mind returns: We understand, it happens to all of us from time to time. We will provide refunds for your return as long as it is in "as-new" condition, including its original internal and external packaging and user manuals. Returns will be refunded, minus the original shipping fees.

Making changes and cancelling an order: Please take care when placing orders. Customer service is our highest priority for the large number of orders we process every day. Unfortunately, due to the nature of our automation, we are unable to make changes or cancel orders once they are placed. Orders are processed in real time by a 3rd party so that we can get them to you accurately and quickly.

If you need to change your order, please let our team know and we will let you know our returns process. It is important that you do not return your order via “Return to Sender” as this will incur delays.

In cases of "change of mind" or wrong item or size has been selected, we will accept returns as long as the item purchased is in its original packaging and condition.

Change of mind returns cannot be accepted if the product is no longer in brand new, resellable condition. The product will need to be returned in its original condition with all packaging and user manuals so it can be sold as new.

Faulty and Damage.

If a product has been deemed to be damaged or defective on arrival, we (or our local distributor / manufacturer, if applicable) will replace a product or product part if it is found to be either damaged or not working correctly when it is received. Refunds are not provided for products damaged after delivery.

We request that you retain the packaging your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so.

Goods returned for refund or exchange must be received within 60 business days from the date of purchase and are subject to the following criteria:

- All goods returned must be in new, unopened condition with all seals intact.

- Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.

- Customers are responsible for postage costs associated with returning goods for refund or exchange (errors excluded).

- Lucky Pet accepts no responsibility for loss or damage caused during return transit.

As per consumer law we are unable to accept returns on items such as toys and other items where health and safety regulations prevent us from being able to re-sell items. (Excluding warranty items or any cases we make an error).

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. We thank you as by co-operating with our procedure we can ensure an easy return or warranty claim process.

Returns and refunds will be processed within fourteen business days of receipt of the returned item/s.

Please do not return items by COD or Return to Sender - contact us before you return anything.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

One Refill bottle of Feliway for approximately one month

How to Use the Adaptil Diffuser:
 ~  The unit is for indoors use only;
 ~  Plug the diffuser into a power point in the room most used by the dog during the day and don't turn it off at night;
 ~  Place the diffuser near the dog's bed or common sleeping area if possible;
 ~  Don't put the diffuser behind a door or cover it in any way;
 ~  The more contact the dog has with the diffuser, the better the effect;
 ~  One diffuser lasts for approximately four weeks and covers an area of 50 - 70 square meters;
 ~  The pheromone has no effect on humans--it is species specific.

- The unit is for indoors use only;
- Plug the diffuser into a power point in the room most used by the dog during the day and don't turn it off at night;
- Place the diffuser near the dog's bed or common sleeping area if possible;
- Don't put the diffuser behind a door or cover it in any way;
- The more contact the dog has with the diffuser, the better the effect;
- One diffuser lasts for approximately four weeks and covers an area of 50 - 70 square meters;
- The pheromone has no effect on humans--it is species specific.

30-DAY 100% MONEY BACK GUARANTEE...

We guarantee that you and your pets will love your purchase and will be more than happy with the quality.
In cases of "change of mind" or wrong item or size has been selected, we will accept returns as long as the item/s purchased is in its original packaging and condition.

Give your pet some time to adapt to a new product - that includes a new toy, treat, food or even a bed - but if it you're not completely happy, contact us within 30 days. That's a full month so that you can be sure of your purchase.

If you're not 100% satisfied within 30 days, drop us a line and return the item in its original condition and packaging and we will send you a refund or exchange - it's your call. We will send you a full refund (excluding postage).