Transcat Large Pet Door for Cats & Small-Med Dogs - For Installation in Glass Doors & Windows

Now you can easily install a dog flap in your glass door or panel for a clean, clear look that both your dog and cat can use. The Transcat clear door is ideal for sliding glass doors or glass panels, as well as solid wooden panels and doors.

Features of the Transcat Clear Cat Door:

• Clear, modern and unobtrusive
• Suitable for both cats and dogs so you only need one door for all of your pets
• Easily locked from both inside and out
• Weather resistant flap
• Transparent rigid flap with magnet to stop the flap from opening at will;
• Slim, Clean and Clear design to suit your decor (doesn't stand out);
• Lockable security barrier so you decide which pet comes in and out;
• Made in New Zealand;
• 2 year Manufacturer's Guarantee.

The Large Transcat door is ideal for larger cats and medium dogs up to a small Beagle size.

Dimensions
Overall size: 400mm
Flap width: 285mm
Flap height: 245mm

Installation into Single Pane Glass
The glazier should be consulted about where to cut the hole but owners should also consider factors such as the height of the dog's legs and whether or not they are fully grown. The dog should also be able to go through the dog door without having to jump up or crouch down.

The hole in the glass should be 385mm in diameter.

Installation into a Double Glazed Panel of Glass
A circular hole is simply cut by a competent glazier and your Transcat Dog door fitted in the following manner:

• The glazier should be consulted about where to cut the hole but owners should also consider factors such as the height of the dog's legs and whether or not they are fully grown. The dog should also be able to go through the dog door without having to jump up or crouch down.
• The hole in the glass should be 385mm in diameter. The hole should be sealed by the glazier to maintain the integrity of the double glazing.
• The two main parts of the Dog Door are then clamped with the glass between. Use the four bolts supplied. Longer bolts are available in lengths of 30, 35 and 40mm. IMPORTANT! Assemble the door so that the frame with the flap is on the outside.
• Nuts should be fitted finger tight only, to prevent unnecessary stress being place on the glass. This is sufficient to hold the door.

Using the Transcat Door with a sliding door

The thickness of the frame and of the ring is 4mm so with 6mm glass the protrusion will be limited to the nut and washer plus the remaining length of bolt that secures the ring & frame to the glass.  That should be about 6mm (4mm for the nut & washer & 2mm of bolt thread).  On the outside the locking device protrudes the most and will clear 8mm.

Lucky Pet Supplies is an Authorised Retailer of Transcat Pet Doors.

Please allow two business days for orders to be shipped.

Returns

We guarantee that the product you receive is without faults and can be utilised for the intended purpose.

Your complete satisfaction is our top priority! We accept change of mind returns within 60 days of the sale date. If your product is damaged or not as described we will gladly exchange it for an alternative or provide a refund. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. If a product is dead on arrival, please let us know within 7 days of receipt.

For products under warranty, please get in touch and we will help with repairs or returns.

For all returns inquiries, please contact us. Once your return is received, you will receive a refund (excluding the original and return postage), along with an email confirmation, or an exchange, as per your request.

Please allow up to 14 days from receipt of returned products for refunds to be made.

Return to Sender: Any item that is marked Return to Sender for any reason (for example, refusal at address, incorrect address or unclaimed) will be refunded upon return to our warehouse.

Change of Mind returns: We understand, it happens to all of us from time to time. We will provide refunds for your return as long as it is in "as-new" condition, including its original internal and external packaging and user manuals. Returns will be refunded, minus the original shipping fees.

Making changes and cancelling an order: Please take care when placing orders. Customer service is our highest priority for the large number of orders we process every day. Unfortunately, due to the nature of our automation, we are unable to make changes or cancel orders once they are placed. Orders are processed in real time by a 3rd party so that we can get them to you accurately and quickly.

If you need to change your order, please let our team know and we will let you know our returns process. It is important that you do not return your order via “Return to Sender” as this will incur delays.

In cases of "change of mind" or wrong item or size has been selected, we will accept returns as long as the item purchased is in its original packaging and condition.

Change of mind returns cannot be accepted if the product is no longer in brand new, resellable condition. The product will need to be returned in its original condition with all packaging and user manuals so it can be sold as new.

Faulty and Damage.

If a product has been deemed to be damaged or defective on arrival, we (or our local distributor / manufacturer, if applicable) will replace a product or product part if it is found to be either damaged or not working correctly when it is received. Refunds are not provided for products damaged after delivery.

We request that you retain the packaging your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so.

Goods returned for refund or exchange must be received within 60 business days from the date of purchase and are subject to the following criteria:

- All goods returned must be in new, unopened condition with all seals intact.

- Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.

- Customers are responsible for postage costs associated with returning goods for refund or exchange (errors excluded).

- Lucky Pet accepts no responsibility for loss or damage caused during return transit.

As per consumer law we are unable to accept returns on items such as toys and other items where health and safety regulations prevent us from being able to re-sell items. (Excluding warranty items or any cases we make an error).

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. We thank you as by co-operating with our procedure we can ensure an easy return or warranty claim process.

Returns and refunds will be processed within fourteen business days of receipt of the returned item/s.

Please do not return items by COD or Return to Sender - contact us before you return anything.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

2 Year Manufacturer's Warranty and Lucky Pet's 30-DAY 100% MONEY BACK GUARANTEE...
We guarantee that you and your pets will love your purchase and will be more than happy with the quality. Give your pet some time to adapt to a new product - that includes a new toy, treat, food or even a bed - but if it you're not completely happy, contact us within 30 days. That's a full month so that you can be sure of your purchase. If you're not 100% satisfied within 30 days, drop us a line and return the item in its original condition and packaging. We will send you a full refund. See store policies for details.