Hotwater Element Duraloy 1800W - HWDS-18
Increased durability in soft water markets & suitable for higher harness mains supplies in regional cities. (Sydney, Canberra, Hobart, Melbourne, Brisbane, Adelaide, Perth)
WARNING: Tightening bolts more than 8NM will cause seal to leak. Tighten bolts in correct order. Please see attached picture.
Technical Notes
Copper or Incaloy?
- All water has a certain level of dissolved minerals present at the point at which it reaches your taps. Where these concentrations are low the water is said to be SOFT where they are high the water is said to be HARD.
- Soft water areas are best suited to Copper based hot water elements as they give the best compromise between price & lifespan.
- In Hard water areas it is recommended to use incaloy based elements as they offer far greater resistance to the corrosive effects of hard water supplies
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-6 business days
If you are unavailable at the time of delivery re-delivery fees may apply.
- 14 days return / Change of mind
- Client to pay the postage to return goods
- Goods to be in original undamaged packaging
- Warranty on products is determined by the manufacturer.
- Contact us to discuss your claim
- After you have received authorisation to return,
- Post back the product,
- We will return the product to the manufacture and either refund or replace the item as per your instructions.
100-Day Fuss-Free Returns
We want you to love what you buy-but if you change your mind, that's okay too. That's why Sparky Direct offers a .
- Items must be unused, with all parts, accessories, and original packaging.
- We can't accept returns if the product is damaged, incomplete, or not in resalable condition.
- Proof of purchase is required.
- Return shipping is the responsibility of the customer.
If your item isn't in its original condition, please contact us before returning it-we might save you time and money.
All products come with a manufacturer's or supplier's warranty
- Warranty starts from the Invoice Date
- Some suppliers offer in-home warranties and handle claims directly, so you won't need to uninstall or return the product. with us to check if your product qualifies.
- Sparky Direct isn't responsible for losses caused by product failure.
- Warranties are void if products aren't installed by a licensed electrician.
Damaged or Faulty Goods
If your order arrives damaged or is faulty, let us know within 24 hours.
- Sparky Direct will pay for return shipping via an emailed return label.
- If the fault is confirmed, we will send you a replacement item or provide a refund.
Contact us via our to arrange the return.
Exclusions
We can't accept returns for:
- Items that have been installed, modified, or used
- Clearance, End of life, Discontinued, or special order items (unless faulty)
- All PPE Items
- Goods returned without original packaging or proof of purchase
How to Request a Return
- our customer service team with your order number.
- Confirm it's eligible under our return or warranty policy.
- Pack the item securely and return it using a trackable service.
- Once we receive and inspect it, we'll process your refund or replacement.
Warranty starts from Invoice Date
Domestic Use: 1 Year
Commercial Use: 1 Year
Warranty Method: Return to Sparky Direct