- Estimated Delivery Time:
- 1 to 2 Business days for Sydney, Newcastle, Wollongong and Canberra
- 2 to 3 Business days for Melbourne, Brisbane and surrounding areas
- 3 to 10 Business days for Adelaide, Perth and Tasmania
Returns Policy
We understand that there are instances where you might change your mind about your purchases. Oz Direct offers a 14 day change of mind policy. Products returned must be in “as sold” condition. That means that products must returned in original undamaged packaging with complete accessories and instruction manuals supplied. Products that meet the mentioned “change of mind policy” will have the refund returned to the original payment method.
Return freight for products under change of mind policy is covered by the purchaser. Freight or Shipping costs paid on the original invoice under the Change of Mind Policy is not refundable.
Please note that there are product exclusions from our change of mind policy. Product change of mind exclusions will be specifically mentioned in the products detail. These product exclusions are due to health and safety reasons and no return or refund will be permitted.
Warranty Policy
Oz Direct offer 12 months warranty, unless stated otherwise in the product copy or Care/Warranty tab on the products page on our website. The products we offer comes with guaranteed that cannot be excluded under the Australian Consumer Law. The customer is entitled to a replacement or refund should a major failure occur and for compensation for any other reasonably foreseeable loss or damage. Our customers are also entitled to have the products repaired or replaced should the products fail to meet acceptable quality and the failure does not amount to a major failure. Should there be defects in materials, components and workmanship is identified within the specified warranty period, Oz Direct will decide to repair or replace the product.
Warranty is subject to inspection and determined that the defect was not caused by or contributed by external and other factors beyond our control. This includes mis-use, excessive use, improper installation, maintenance, repair, tampering or modifications to the product that is not stated and recommended by the manufacturer.
Warranty can be claimed by contacting Oz Direct and returning the product within the Warranty Period with the original Tax invoice. Postage and Freight to and from in relation to warranty claims is the responsibility of the customer.
Oz Direct makes no warranty or guarantee regarding the suitability or replaceability of its products for any purpose. Oz Direct does not assume any liability from the application or use of any products, including consequential or incidental costs, damage or injury. All installation, testing and operating parameters must be validated by the customers qualified technical experts.
Note:
Please note that this is a hobby grade high-performance remote-control vehicle.
Damages incurred by crashes, impacts and misuse are not covered by warranty.
All warranty claims are assessed on a case by case basis as per our warranty terms and conditions.
By purchasing this RC vehicle, you have agreed 1-month warranty on Rechargeable Batteries and a 3-month limited warranty terms highlighted below:
This Remote-Control Car is covered by a 3-Month Limited Warranty.
Limited includes;
- 1 month warranty on Rechargeable Batteries
- 1 month for failure or mechanical and non-electronic parts (please see Wear and Tear section below)
- 3 month for major electronic components (esc, remote controller and receiver)
Warranty excludes:
- Damages incurred to the product caused by misuse or abuse of the product, i.e. high speed impacts and crashing the product
- Tampering, or modifying of product in any kind
- Use of any unapproved 3rd party accessory with product
- Poor battery maintenance - please see Battery maintenance section below.
“Wear and Tear” parts are excluded from any Warranty when product has been used; whether in, or outside any and all parameters outlined in the products' supplied user manual.
List of “Wear and Tear” parts:
- All Gears, their respective cogs, and Motors
- Wheels, tyres, wheel assembly and drive shafts
- Chassis, and all plastic parts
PLEASE NOTE: Not all R/C toy's come with Power Switch. To power off your product, should it not include a power switch, is to disconnect the battery from the product
Proper use of the remote controller:
- The remote controller is a precision digital proportion control.
- It is recommended to use precise gentle steering control.
- The steering wheel control knob is to be operated gently. It is recommended to use 3 fingers to steer the RC Vehicle gently left to right.
- Do not aggressively steer the control knob as this could damage the steering knob.
- Damages caused by mis-use and mis-handling of the remote controller is not covered by warranty.
Proper Battery Maintenance include:
- Charge the battery before first time use, before or after any use, storage or use after storage
- Allow for battery to be cool to touch prior to charging
- Disconnect the battery from product when not in use. Leaving the battery connected to the product over time (when not in use) WILL damage the battery
Care
This Remote-Control Car is a “Hobby Grade” product, which contains internal and external parts that are replaceable by the end user.
Over a period of use, parts will “Wear & Tear”, which is common, and will require replacement.
(The “period” can vary depending on the environment the product is used)
The supplied user manual includes' a Parts List for all internal and external Wear & Tear items, items surrounding the wheel assembly, as well as gears, that are available for purchase on our website.
Please contact us should you require a part not listed on our website.