English Ladies Frozen - Elsa Figurine
ENGLISH LADIES FROZEN - ELSA FIGURINE
The first figurine in our Frozen range. This beautiful Elsa figure is a lovely depiction of this popular character. A Swarovski crystal snowflake hovers above her hands. Perfect gift for every Frozen fan.
Dimensions: approx Height 24cm x Length 22cm x Width 22cm.
Each English Ladies figurine is carefully crafted using fine bone china by master modellers and painters. The elegant designs are distinctive in appearance, with high levels of detail in each sculpture. Every figurine is delicately hand made and hand decorated to create a timeless collectable to cherish forever.
Please note: Due to the style of packaging used, our standard packaging policy does not apply with English Ladies Co products. While we do offer our usual returns policy should the product be damaged in transit, we are unable to accept returns due to damaged packaging of this line.
Imperfections to be expected as each piece is hand painted.
We aim to dispatch all orders on the same day when placed before Midday Sydney time on business days. Orders placed after midday or on weekends will dispatch on the next business day.
Returns / Change of Mind Policy:
CHANGE OF MIND RETURNS: In order for us to process a change of mind return you must make contact via email or phone within 7 days of receiving your order. Once your return request has been approved you must return the item in as-new condition, with all original packaging. Refunds are offered on the purchase value less the cost of shipping. Items received back not in as-new condition are processed at our discretion depending on the saleability of the item.
ITEMS ARRIVING DAMAGED: While we package our orders very well and take every care when dispatching, occasionally items can arrive damaged. If you have received a damaged item please contact us.
We will request a photo of the damaged goods so we can assess and offer an appropriate solution.
We may ask that you return the damaged item to us. If this is the case, we will provide a prepaid return label for you to attach to the package and take to the post office. When returning an item please ensure it is packaged well to prevent further damage.
Once we have received the damaged item back to us, we can arrange a replacement or a refund.
Warranty Policy: We will request a photo of the damaged goods so we can assess and offer an appropriate solution.
We may ask that you return the damaged item to us. If this is the case, we will provide a prepaid return label for you to attach to the package and take to the post office. When returning an item please ensure it is packaged well to prevent further damage.
Once we have received the item back to us, we can arrange a replacement or a refund.
If the item is covered by a manufacturer warranty, We will work with you to organise a warranty claim via the manufacturer's specific requirements. This may involve returning the items directly to the manufacturer for replacement or repair.