Sony WH-1000XM5 Noise Cancelling Wireless Headphones Black

Featuring industry-leading noise cancellation, the Sony WH-1000XM5 Noise Cancelling Wireless Headphones Black pushes the boundaries of wireless headphone technology, to deliver an exceptional audio experience. Its stylish design provides great wearing comfort, while the premium-quality sound is guaranteed thanks to the combination of the HD Noise Cancelling Processor QN1 and the Integrated Processor V1.

Change of Mind

We may allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of the product being delivered to you. A $15 restocking fee which includes the return label is deducted per item returned. Once the item has been received and assessed by the returns team, we will proceed to refund the amount of the product, (excluding the original delivery charges).

Change of mind refunds for clothing, footwear and accessories will only be accepted if items are returned unworn, unused, and in saleable condition with the original tags attached. They must be returned in their original packaging, including sealed boxes, plastic bags, and shoe boxes.

Exclusions to our change of mind policy

We don't allow change of mind returns on the following products:

• heavy, large and bulky items (e.g. furniture, mattresses, large or heavy appliances);
• consumables (e.g. cosmetics);
• health products;
• jewellery;
• toppers, underlays, pillows and quilts;
• intimates (including underwear, swimwear, socks and hosiery).

Products which are on promotion are also ineligible for change of mind returns.

We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards. These include where:

• we believe have made an unreasonable amount of change of mind return requests; or
• we suspect fraud, misuse or abuse of this policy.

Damaged or faulty items

If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Industry-leading noise cancellation: With the Auto NC Optimiser, noise cancelling is automatically optimised based on your wearing conditions and environment, keeping out more high to mid-frequency sounds such as aeroplane noise to people's voices
• Specially designed 30mm driver unit: The specially designed 30mm driver unit featuring a soft edge enhances noise cancelling, especially in low-frequency ranges, helping you enjoy your music precisely without ambient noise
• Multi-noise sensor technology:, With four microphones on each earcup, for the biggest ever step forward in noise cancelling. Ambient sound is captured even more accurately for a dramatic reduction in high-frequency noise. Thanks to Auto NC Optimizer, noise-cancelling performance is always and automatically optimised based on wearing conditions and external environmental factors such as atmospheric pressure
• Ultra-clear, noise-free calls: With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations
• All-day power: With a huge 30 hours of battery life you'll have enough power even for long trips
• Intuitive touch control settings: Push the button on the left side to switch from Noise Cancelling to Ambient Sound or use the touch panel on the right side to play or pause music, skip tracks, change volume and much more
• All-day comfort and noiseless design: These lightweight headphones are beautifully finished in newly developed soft-fit leather that fits snugly around the head with less pressure on the ears while keeping out external sounds. The noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear
• Collapsible protective case: Carry your headphones effortlessly in the soft matching case. Take them out and the collapsible case can be made up to 40% thinner for easy storage in a bag

Detailed Specifications

• Colour: Black
• Type: Over-ear wireless
• Bluetooth: v5.2
• Voice control: Yes
• Virtual assistant built-in: Google Assistant, Amazon Alexa
• Built-in microphone: Yes
• Battery life: Up to 30 hours (Noise-cancelling on) or up to 40 hours (noise-cancelling off)
• Volume control: Touch sensor
• Cord length: Approx 1.2m

Package Contents

• 1 x WH-1000XM5 headphones
• 1 x Carrying case
• 1 x Headphone cable
• 1 x USB charging cable

DIRECT IMPORT: This genuine product is an international version and is covered by MyDeal's 12 Month Warranty

Common questions customers ask about Sony WH-1000XM5

• Is Sony WH-1000XM5 good for gaming?

The Sony WH-1000XM5 headphones are a great choice for gaming, but they have some limitations that you should be aware of before making a decision.

They don't have a dedicated gaming feature such as low latency or surround sound. But they do offer excellent noise cancellation and a long battery life that can allow you to last for hours of gaming.

If you plan on playing games that don't require surround and low latency doesn't affect your gameplay, then the Sony WX-1000XM5 can be used for gaming.

• How to check battery health?

Unfortunately, there's no built-in feature on the Sony WH-1000XM5 to directly check the battery health. However, you can indirectly assess its condition by:

Monitoring Battery Life: If you notice a significant drop in battery life compared to when you first bought the headphones, it might indicate battery degradation.

Observing Charging Patterns: If charging takes noticeably longer than usual, it could be a sign of battery health decline.

• Can the Sony WH-1000XM5 connect to Apple iPhone?

Yes, the Sony WH-1000XM5 headphones are compatible with Apple iPhones. They connect via Bluetooth and can be used for listening to music, taking calls, and more.

• Can you charge them while using them?

No, you cannot charge the Sony WH-1000XM5 headphones while using them. They require being turned off to charge.

This is a common feature in many wireless headphones to ensure optimal battery performance and prevent overheating.

Products which are on promotion are also ineligible for change of mind returns.

Change of mind refunds for clothing, footwear and accessories will only be accepted if items are returned unworn, unused, and in saleable condition with the original tags attached. They must be returned in their original packaging, including sealed boxes, plastic bags, and shoe boxes.