ELDEN RING, developed by FromSoftware Inc. and produced by BANDAI NAMCO Entertainment Inc., is a fantasy action-RPG and FromSoftware's largest game to date, set within a world full of mystery and peril.
STORY OUTLINE
In the Lands Between ruled by Queen Marika the Eternal, the Elden Ring, the source of the Erdtree, has been shattered.
Marika's offspring, demigods all, claimed the shards of the Elden Ring known as the Great Runes, and the mad taint of their newfound strength triggered a war: The Shattering. A war that meant abandonment by the Greater Will.
And now the guidance of grace will be brought to the Tarnished who were spurned by the grace of gold and exiled from the Lands Between.
Ye dead who yet live, your grace long lost, follow the path to the Lands Between beyond the foggy sea to stand before the Elden Ring.
And become the Elden Lord.
Have your order delivered to you within 5-14 business days. Our standard home delivery for most items* starts with a flat rate of $9 in metro areas, $12 in regional areas and $15 in remote areas.
Estimated Delivery Time Frames:
Metro 5-9 business days
Regional 8-13 business days
Remote 10-14 business days
*Fragile and/or bulky items incur additional costs.
Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner. Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.
90 Day Change of Mind Returns Policy
Subject to the exclusions described below, BIG W gives you 90 days to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy.
Returns within 90 days
BIG W will happily give you a refund or exchange within 90 days of purchase, provided you have proof of purchase and the product:
is not an Excluded Product described in the list below;
is still in its original and saleable condition and packaging, with all accessories included; and
has not been worn or used and, if a perishable product, is not expired.
Eligible returns can be processed at any BIG W store, including online orders. Refunds will only be made using the original payment method stated on your proof of purchase. Please note that delivery fees paid for online orders are non-refundable for change of mind returns.
Excluded Products
Products excluded from BIG W’s 90 day Change of Mind Returns Policy (“Excluded Products”) include:
Cosmetics (if the hygiene seal is broken);
Beauty products;
Fragrances;
Hosiery;
Underwear (excluding bras);
Swimwear;
Pierced jewellery;
Printer cartridges;
Personalised printed material;
Bedding and accessories (where the seal and/or packaging is opened);
Tents (where the bag has been opened or components have been used);
Trampolines and furniture (where the product has been opened or components have been used or assembled);
Gift cards, phone recharge or third party gift cards; and
Food items;
Any item that is personalised, digital downloads, pre-paid card, voucher;
Clearance items
Returns of faulty products
If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
has a problem that would have stopped you buying it had you known about it;
is unsafe;
is significantly different from the description of the product; or
doesn’t do what we said it would do,
but does not include damage caused by misuse or returns simply due to change of mind.
If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.
If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Proof of purchase
Returns must be accompanied by a receipt or other itemised, verifiable proof of purchase such as a Everyday Rewards statement. In certain circumstances, you may be required to provide further information such as photo identification for loss prevention or legislative requirements. Information collected in this manner will be stored securely in accordance with BIG W’s Privacy Policy. BIG W retains the right to refuse a refund for unverified purchases.
Remember to backup your data
If you need to return a product that contains user-generated data (such as cameras, mobile phones or storage drives), please remember to backup any data in an alternative location as the repair or replacement may result in loss of data.
Manufacturer’s warranties
Some products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with any enquiry of this nature.
Returning products to BIG W
If your purchase was made at a BIG W store, please approach the customer courtesy desk at your local BIG W store to process your product return or exchange. To find your nearest BIG W store, click here.
Products that you have purchased can be returned either:
By Post 1. Place the product/s in the packaging and affix Returns Label
2.Take it to your local Post Offce to be returned (fees will apply) In Store Return the product/s to any one of our BIG W stores
Damaged or incorrect product delivered
If your order is damaged in transit or we have shipped the incorrect product, please contact us straight away with your order number and further details about the issue and we will investigate this for you.
Customer Care
We are committed to providing the best customer satisfaction and customer care. Please contact us should you have any queries regarding your rights under Australian Consumer Law.
Game Features:
- A NEW FANTASY WORLD Journey through the Lands Between, a new fantasy world created by Hidetaka Miyazaki, creator of the influential DARK SOULS video game series, and George R. R. Martin, author of The New York Times best-selling fantasy series, A Song of Ice and Fire. Unravel the mysteries of the Elden Ring's power. Encounter adversaries with profound backgrounds, characters with their own unique motivations for helping or hindering your progress, and fearsome creatures.
- WORLD EXPLORATION IN THE LANDS BETWEEN ELDEN RING features vast fantastical landscapes and shadowy, complex dungeons that are connected seamlessly. Traverse the breathtaking world on foot or on horseback, alone or online with other players, and fully immerse yourself in the grassy plains, suffocating swamps, spiraling mountains, foreboding castles and other sites of grandeur on a scale never seen before in a FromSoftware title.
- GENRE-DEFINING GAMEPLAY Create your character in FromSoftware's refined action-RPG and define your playstyle by experimenting with a wide variety of weapons, magical abilities, and skills found throughout the world. Charge into battle, pick off enemies one-by-one using stealth, or even call upon allies for aid. Many options are at your disposal as you decide how to approach exploration and combat.
- A free upgrade to the PlayStation 5 version will be available for players who purchase ELDEN RING on PlayStation 4, and Smart Delivery will be supported for Xbox One and Xbox Series X|S.