Outward Hound Hide A Surf Van Plush Dog Puzzle with 3 Squeaker Toys

Make your dog's day extra fun with the Outward Hound Hide A Surf Van Plush Puzzle Dog Toy Set! For a more mentally challenging and exciting toy, the Hide A Surf Van allows your dog to engage in hide-and-seek play while also satisfying their natural instincts to burrow. This puzzle dog toy set includes a surf van that you can hide the 3 included plush & squeaky toys inside. Each toy has a squeaker, and they can be used separately without the van. For more variety, you can use other toys or even your dog's favourite treats to hide inside the van!

Why Do Dogs Burrow or Dig?

Maybe you've seen your dog bury their toys in the backyard or duck under your covers. Burrowing or digging is a natural instinct for dogs, and there are several common reasons for this behaviour:

• Security and Comfort: Sometimes, burrowing or digging can be an indicator of stress, anxiety or even exhaustion. When you notice your dog hiding under the covers, it could mean that they're looking for a safe and secure place to relax and nap. However, if the digging/burrowing seems obsessive or your dog is constantly panting or whining while burrowing, then you may want to consult your vet for further assistance and guidance.
• Desire to Bond or Stay Cosy and Warm: If your dog LOVES to go under the covers with you, it's simply because they want to bond and stay close to their favourite human! For an even simpler reason, your dog may be burrowing to keep warm.
• Burn Off Excess Energy: In some cases, dogs can start digging or burrowing enthusiastically because they have excess energy to burn or they're still hyperactive, which is why Zippy Burrows can come in handy in these situations!

Burrowing or digging behaviour isn't always a sign that your dog may feel stressed or anxious. It can just be a way for them to release and express their natural instincts! Make sure you pay attention to their burrowing/digging patterns so that you can determine if there's more behind the behaviour or if your dog is just being a dog!

Note: Keep in mind that dog breeds will burrow/dig at varying levels. Some may not do it often while others do it more frequently. Always consult your vet if you believe your dog's burrowing behaviour has become more obsessive and has increased in frequency over time. This can be caused by a number of things, such as stress due to a new environment. Burrowing toys like the Zippy Burrow are meant for entertainment purposes only, but may help with satisfying your dog's instincts of burrowing or redirect their burrowing behaviour to the toy instead.

Features:

• Hide-and-seek puzzle game dog toy set featuring a plush surf van and 3 squeaky toys!
• Helps bust boredom and mentally challenges your pet to prolong playtime and entertainment
• Toys can be used separately for fetch games while van can be used with other small toys
• Surf van features one opening at the top to hide and retrieve toys
• Ideal for all dogs to enjoy!

Set Includes: Surf Van, 3 Squeaky & Plush Toys (Surfboard, Shark, Drink)

Surf Van Size: Approximately 12.5cm (height) x 21cm (length) x 10cm (width)

Keep your dog entertained with the Outward Hound Hide A Surf Van Plush Puzzle Dog Toy Set!

Please allow two business days for orders to be shipped.

Returns

We guarantee that the product you receive is without faults and can be utilised for the intended purpose.

Your complete satisfaction is our top priority! We accept change of mind returns within 60 days of the sale date. If your product is damaged or not as described we will gladly exchange it for an alternative or provide a refund. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. If a product is dead on arrival, please let us know within 7 days of receipt.

For products under warranty, please get in touch and we will help with repairs or returns.

For all returns inquiries, please contact us. Once your return is received, you will receive a refund (excluding the original and return postage), along with an email confirmation, or an exchange, as per your request.

Please allow up to 14 days from receipt of returned products for refunds to be made.

Return to Sender: Any item that is marked Return to Sender for any reason (for example, refusal at address, incorrect address or unclaimed) will be refunded upon return to our warehouse.

Change of Mind returns: We understand, it happens to all of us from time to time. We will provide refunds for your return as long as it is in "as-new" condition, including its original internal and external packaging and user manuals. Returns will be refunded, minus the original shipping fees.

Making changes and cancelling an order: Please take care when placing orders. Customer service is our highest priority for the large number of orders we process every day. Unfortunately, due to the nature of our automation, we are unable to make changes or cancel orders once they are placed. Orders are processed in real time by a 3rd party so that we can get them to you accurately and quickly.

If you need to change your order, please let our team know and we will let you know our returns process. It is important that you do not return your order via “Return to Sender” as this will incur delays.

In cases of "change of mind" or wrong item or size has been selected, we will accept returns as long as the item purchased is in its original packaging and condition.

Change of mind returns cannot be accepted if the product is no longer in brand new, resellable condition. The product will need to be returned in its original condition with all packaging and user manuals so it can be sold as new.

Faulty and Damage.

If a product has been deemed to be damaged or defective on arrival, we (or our local distributor / manufacturer, if applicable) will replace a product or product part if it is found to be either damaged or not working correctly when it is received. Refunds are not provided for products damaged after delivery.

We request that you retain the packaging your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so.

Goods returned for refund or exchange must be received within 60 business days from the date of purchase and are subject to the following criteria:

- All goods returned must be in new, unopened condition with all seals intact.

- Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.

- Customers are responsible for postage costs associated with returning goods for refund or exchange (errors excluded).

- Lucky Pet accepts no responsibility for loss or damage caused during return transit.

As per consumer law we are unable to accept returns on items such as toys and other items where health and safety regulations prevent us from being able to re-sell items. (Excluding warranty items or any cases we make an error).

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. We thank you as by co-operating with our procedure we can ensure an easy return or warranty claim process.

Returns and refunds will be processed within fourteen business days of receipt of the returned item/s.

Please do not return items by COD or Return to Sender - contact us before you return anything.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.