Once fully charged, the earbuds will sustain up to 9 hours of listening, and when charged multiple times with the case, they can support up to 40 hours of listening!
Each earbud weighs as little as 3.8 g, and is designed to create a snug fit, thanks to 300,000+ ear canal samples and ergonomic simulation-based analysis.
Charge the earbuds for 10 minutes before your commutes and listen for as long as 3 hours.
IP54 dust- and splash-resistance keeps the earbuds durable during workouts and in the great outdoors. *Dust- and splash-resistance only applies to the earbuds themselves, not the charging case.
*For reference only; actual performance shall prevail.
Robust Bluetooth 5.3 connections keep sound and image in sync, for immersive viewing and gaming.
•Battery life and charging data come from Huawei labs, in which audio files in AAC format were played
at a 50% volume level and default settings were used for other features, with the charging case serving
as the power source. Actual results may vary depending on the volume, audio source, presence of
environmental interference, product features, and usage habits.
•IP54 dust- and splash-resistance is only applicable to the earbuds themselves, not the charging case.
When tested under controlled laboratory conditions, the earbuds were rated IP54 under the IEC
standard 60529. Splash, water, and dust resistance are not permanent conditions, and resistance may
decrease over time with normal use.
•Actual product weight will vary depending on the configuration and manufacturing process.
•Test data comes from Huawei labs. Actual experience may vary depending on ear shape, usage
habits, and wearing status.
•Delay may vary depending on the mobile phone model, system version, video type, and video format.
•Reliability test data comes from Huawei labs.
•The proximity pairing prompt feature is only supported on Huawei devices running EMUI10 or later. If
you have any questions about the overall experience, usage restrictions, or models supported by this
feature, please contact your local Huawei customer service hotline.
•Before manual pairing or restoring the earbuds to their factory settings, pause audio services
including calls, music, and videos.
•The touch sensing area is on the handle. More functions are available via the AI Life app. Actual
features may vary.
•This feature requires that the earbuds are connected to a phone via Bluetooth. You can play a
ringtone to find the earbuds, but map location services are not supported. According to Huawei lab
data, your earbuds must be within 20 metres of your phone, and the two devices need to be in a quiet
environment free of major obstacles. Actual performance shall prevail. The earbuds won't ring when
they are in the charging case. To avoid hurting your ears, do not play the ringtone while wearing the
earbuds. If you have any questions, contact Huawei customer service
Have your order delivered to you within 5-14 business days. Our standard home delivery for most items* starts with a flat rate of $9 in metro areas, $12 in regional areas and $15 in remote areas.
Estimated Delivery Time Frames:
Metro 5-9 business days
Regional 8-13 business days
Remote 10-14 business days
*Fragile and/or bulky items incur additional costs.
Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner. Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.
90 Day Change of Mind Returns Policy
Subject to the exclusions described below, BIG W gives you 90 days to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy.
Returns within 90 days
BIG W will happily give you a refund or exchange within 90 days of purchase, provided you have proof of purchase and the product:
is not an Excluded Product described in the list below;
is still in its original and saleable condition and packaging, with all accessories included; and
has not been worn or used and, if a perishable product, is not expired.
Eligible returns can be processed at any BIG W store, including online orders. Refunds will only be made using the original payment method stated on your proof of purchase. Please note that delivery fees paid for online orders are non-refundable for change of mind returns.
Excluded Products
Products excluded from BIG W’s 90 day Change of Mind Returns Policy (“Excluded Products”) include:
Cosmetics (if the hygiene seal is broken);
Beauty products;
Fragrances;
Hosiery;
Underwear (excluding bras);
Swimwear;
Pierced jewellery;
Printer cartridges;
Personalised printed material;
Bedding and accessories (where the seal and/or packaging is opened);
Tents (where the bag has been opened or components have been used);
Trampolines and furniture (where the product has been opened or components have been used or assembled);
Gift cards, phone recharge or third party gift cards; and
Food items;
Any item that is personalised, digital downloads, pre-paid card, voucher;
Clearance items
Returns of faulty products
If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
has a problem that would have stopped you buying it had you known about it;
is unsafe;
is significantly different from the description of the product; or
doesn’t do what we said it would do,
but does not include damage caused by misuse or returns simply due to change of mind.
If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.
If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Proof of purchase
Returns must be accompanied by a receipt or other itemised, verifiable proof of purchase such as a Everyday Rewards statement. In certain circumstances, you may be required to provide further information such as photo identification for loss prevention or legislative requirements. Information collected in this manner will be stored securely in accordance with BIG W’s Privacy Policy. BIG W retains the right to refuse a refund for unverified purchases.
Remember to backup your data
If you need to return a product that contains user-generated data (such as cameras, mobile phones or storage drives), please remember to backup any data in an alternative location as the repair or replacement may result in loss of data.
Manufacturer’s warranties
Some products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with any enquiry of this nature.
Returning products to BIG W
If your purchase was made at a BIG W store, please approach the customer courtesy desk at your local BIG W store to process your product return or exchange. To find your nearest BIG W store, click here.
Products that you have purchased can be returned either:
By Post 1. Place the product/s in the packaging and affix Returns Label
2.Take it to your local Post Offce to be returned (fees will apply) In Store Return the product/s to any one of our BIG W stores
Damaged or incorrect product delivered
If your order is damaged in transit or we have shipped the incorrect product, please contact us straight away with your order number and further details about the issue and we will investigate this for you.
Customer Care
We are committed to providing the best customer satisfaction and customer care. Please contact us should you have any queries regarding your rights under Australian Consumer Law.
Product Features:- 40-Hour Battery Life
- Compact Case and Comfortable to Grip
- 3 Hours of Music Playback on a 10-Minute Charge
- IP54 Dust- and Splash-Resistance
- Robust Bluetooth 5.3 Connections