Arkadia Chai Tea Matcha 400g

Welcome to La Pampa Tradition! We're delighted to provide you with a seamless and transparent shipping experience. Please read our shipping policy to understand how we process and deliver your orders.

1. Processing Time:
• Orders are typically processed within 2 business days after payment confirmation.
• Customized or personalized items may require additional processing time. Please refer to the individual product listing for details.
2. Shipping Methods:
• We offer a variety of shipping options to suit your needs. During checkout, you can choose from the available shipping methods.
• Shipping fees are calculated based on the destination, weight, and dimensions of the items in your order.
3. Estimated Delivery Time:
• Estimated delivery times vary based on the selected shipping method and your location.
• Standard shipping usually takes between 4 to 7 business days.
• Expedited shipping options are available for quicker delivery, typically taking between 1 to 2 business days.
4. Tracking Information:
• For most orders, we provide tracking information once your package is shipped. You'll receive an email with tracking details to monitor the progress of your delivery.
5. International Shipping:
• We don’t offer international shipping. We only deliver to Australian verifiable addresses.
6. Combined Shipping:
• If you're purchasing multiple items, we may offer combined shipping discounts. Please review the product listings or contact us for more information.
7. Address Accuracy:
• It's essential to provide accurate and complete shipping information during checkout. We're not responsible for items delivered to incorrect addresses due to customer input errors.
8. Delays and Incidents:
• While we strive to meet estimated delivery times, unforeseen circumstances such as weather, customs delays, or carrier issues might cause delays. We appreciate your understanding in such cases.
9. Packaging:
• We take great care in packaging your items to ensure they arrive in excellent condition. Fragile items are securely wrapped and cushioned to prevent damage during transit.
10. Order Tracking and Support:
• If you have questions about your order's tracking status or need assistance, please contact us through the messaging system. We're here to help!
11. Returns Due to Non-Delivery:
• If a package is returned to us due to an incorrect or incomplete address provided by the buyer, additional shipping charges may apply for re-sending the package.

Thank you for shopping with La Pampa Tradition. We aim to provide you with a satisfying shopping experience, from browsing to receiving your items. If you have any questions or need further assistance, feel free to reach out to us through the messaging system.

We want you to have a pleasant shopping experience at La Pampa Tradition. Please read the following guidelines to understand our return policy:

Eligibility for Returns:

Items must be returned within 5 days of delivery.

The item must be unused, in its original packaging, and in the same condition as received.

Initiation of Return:

Please contact us through the messaging system to initiate a return request.

Provide your order details, reason for return, and any relevant information.

We will provide you with return instructions and a return authorization number, if applicable

Personalized or custom-made items may not be eligible for return unless there was an error on our part.

Return Shipping:

Unless the return is due to an error on our part, the buyer is responsible for the return shipping costs.

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

Inspection and Refund:

Once we receive the returned item and inspect it, we will notify you of the status.

If the item meets our return criteria, a refund will be processed within 15 business days.

The refund will be issued to your original payment method.

Non-Returnable Items:

Certain items, such as perishable goods, food, personalized items, and digital downloads, may not be eligible for return.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately.

Provide clear photos of the item and its packaging to assist with the assessment.

We will work to provide a replacement or issue a refund, as per your preference.

Customer Satisfaction:

Your satisfaction is our priority. If you encounter any issues, please reach out to us before leaving feedback.

We are committed to resolving any concerns promptly and to your satisfaction.

Please note that our return policy is subject to change, and the terms outlined above are as of 1st January 2023. It's advisable to review our return policy before making a purchase. If you have any questions or need further assistance, please don't hesitate to contact us through the messaging system.

Thank you for shopping at La Pampa Tradition. We appreciate your trust in us and strive to provide you with the best shopping experience possible.