Matrix High Amplify Shampoo & Conditioner Duo

We normally Send within one business day of payment clearing we will generally contact you if there is delays beyond this.

An email will be sent to you when you place your order confirming all details of your order that you have inputed including delivery adress details and products you have purchased.

An Secondary email will be sent to you when we have created a postage label for you order which will include a link to your order and the tracking details.

Standard Postage which includes tracking with Signature to ensure you get your delivery - By Using Postage with a Signature this will help protect yourself from 

Standard Postage which includes tracking  with Signature to ensure you get your delivery - By Using Postage with a Signature this will help protect yourself from missing deliveries.  

No responsibility will be taken if item is lost after posting that have a confirmed delivery from either Australia Post or the Courier companies that we use. As we are not the transport company, we cannot be held responsible once a product has been delivered to your nominated location.

Please ensure your correct posting details are on your order to ensure accuracy of your delivery. In the event that your have left out details or entered incorrectly  on your delivery or have not collected your order and it is returned to us there is a return delivery charge from our transport company which is between $10-$15 this will be deducted and the initial cost of for us to send to you will be deducted from any refund that may be given.

For Tracking Information

Tracking will be sent to you from Both us and our trasnsport suppliers which are Sendle, Courier Please and Aramex or Australia Post upon us desptaching your item. This tracking information can be found in your order emails.

Please check your email for your tracking information we have found people using gmail accounts that this may go to your spam folder. The tracking info will appear once we have posted and despatched your item.

Our website is integrated with Australia Post and Sendle so it picks up your address as listed on your order/account - it will also appear in your account for future reference. 

Please ensure the correct posting details are on your account to ensure accuracy of your delivery.

We use a mixture of Couriers and Australia Post, dependent on your location - this is automated based on costs to keep our Sale Prices as low as possible.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only refunds are not granted 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)
We only replace items if they are defective or damaged.


Shipping
To return your product, please contact us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.