Schwarzkopf BC BONACURE Colour Freeze ph4.5 Shampoo & Conditioner 1 Litres DUO
What is it: Gentle shampoo for color-treated hair, brings hair to its optimal pH 4.5 level to perfectly freeze color pigments. For long-lasting intense color. Ideal for use in post-color service and home maintenance
Benefits:
Gently yet effectively cleanses colored hair Tightens and stabilizes the matrix thus keeping the color pigments frozen deep inside the hair Works to neutralize chemical residues while adjusting hair structure Prepares hair for the benefits of BC care products How to use: Apply to wet hair Massage gently Leave for 1-2 minutes Rinse thoroughly and repeat if necessary Suitable for daily use
BC COLOR FREEZE Conditioner
What is it: A rich creamy conditioner for color-treated hair
Benefits: Helps to strengthen the hair structure to optimal pH 4.5 bringing colored hair closer than ever to 0 color fade Detangles and improves combability Adds shine to color treated hair Reduces frizz and smoothes the surface of the hair How to use: Apply to the mid-lengths and ends of towel-dried hair and work through Comb through Leave for 2 minutes Rinse thoroughly Suitable for daily use
We normally Send within one business day of payment clearing we will generally contact you if there is delays beyond this.
An email will be sent to you when you place your order confirming all details of your order that you have inputed including delivery adress details and products you have purchased.
An Secondary email will be sent to you when we have created a postage label for you order which will include a link to your order and the tracking details.
Standard Postage which includes tracking with Signature to ensure you get your delivery - By Using Postage with a Signature this will help protect yourself from
Standard Postage which includes tracking with Signature to ensure you get your delivery - By Using Postage with a Signature this will help protect yourself from missing deliveries.
No responsibility will be taken if item is lost after posting that have a confirmed delivery from either Australia Post or the Courier companies that we use. As we are not the transport company, we cannot be held responsible once a product has been delivered to your nominated location.
Please ensure your correct posting details are on your order to ensure accuracy of your delivery. In the event that your have left out details or entered incorrectly on your delivery or have not collected your order and it is returned to us there is a return delivery charge from our transport company which is between $10-$15 this will be deducted and the initial cost of for us to send to you will be deducted from any refund that may be given.
For Tracking Information
Tracking will be sent to you from Both us and our trasnsport suppliers which are Sendle, Courier Please and Aramex or Australia Post upon us desptaching your item. This tracking information can be found in your order emails.
Please check your email for your tracking information we have found people using gmail accounts that this may go to your spam folder. The tracking info will appear once we have posted and despatched your item.
Our website is integrated with Australia Post and Sendle so it picks up your address as listed on your order/account - it will also appear in your account for future reference.
Please ensure the correct posting details are on your account to ensure accuracy of your delivery.
We use a mixture of Couriers and Australia Post, dependent on your location - this is automated based on costs to keep our Sale Prices as low as possible.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only refunds are not granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Shipping
To return your product, please contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.