Emerald Electric Fireplace Heater Cream Mantel Suite - Smartphone Control

Emerald 1500W Electric Fireplace Heater Cream Mantel Suite - Smartphone Control (SKU: EFCM388W-EFCM801)

The Emerald electric fireplace suite offers a perfect blend of classic design and modern technology. The beautifully crafted mantel, now available in a sleek cream finish, brings elegance and brightness to any room. Paired with the 1500W electric insert, this fireplace provides both powerful heating and aesthetic appeal. The additional ambiance lighting, controlled by a switch at the top right of the mantel, further enhances the atmosphere.

Product Information

* Includes the Emerald Mantel and 30-inch 1500W Insert
* Dimensions: 120W x 33D x 102H cm
* Smartphone controlled: Manage flame color, brightness, sound, heat, and timer via a mobile app on Android and iOS devices.
* Ambiance Lighting: Extra ambiance lighting controlled by a switch at the top right of the mantel enhances the mood.
* Adjustable flame brightness: Easily set the flame brightness from a soft glow to a more intense flame.
* Crackling sound feature: Three sound levels or turn it off for quiet operation.
* 3D flame effect: Realistic flames create a cozy, authentic atmosphere.
* Elegant mantel design: The cream mantel with intricate carvings adds a timeless focal point.
* Life-like faux logs: The flame display over faux logs offers a realistic touch.
* Two heat settings: 1500W for full warmth, 750W for gentle heating.
* Use flame without heat: Enjoy the ambiance even without turning on the heat.
* Built-in timer: Automatically shuts off after 1 to 9 hours.
* Efficient front flow heating: Ensures effective heat distribution.
* BTU Output: 5,100 BTUs
* 240V - 1500W heater: Powerful heating with 240V connection.
* Overheat protection: Built-in safety feature.
* Smartphone control & sleek remote: Convenient control options for easy use.
* TV compatible: Can be installed beneath a TV for versatile use.
* Energy-saving LED technology: 100% LED, no gas or special vents required.
* Fully assembled mantel: No assembly needed, saving time.
* Durable construction: Built to last, adding both beauty and strength.
* Classic craftsmanship: Intricate carvings and polished finish elevate the look.

Specifications

• Mantel Colour: Cream
• Fireplace Insert Colour: Black
• Heating Level (Wattage): Low - 750W; High - 1500W
• BTU Output: 5,100 BTUs
• Overheat Protection: Yes
• Adjustable Flame Brightness: Yes
• Remote control: Yes
• Certification: CE, GS, SAA Certified
• Warranty: 12 Months Inserts Warranty
• Assembly: No Assembly Required

Includes

• Remote Control;
• Electric Fireplace Insert;
• Fireplace Mantel;
• Instructions Manual;

Dimensions

• Product - 120cm (Width) x 33cm (Depth) x 102cm (Height)
• Packaging - 128(L) x 39cm(W) x 108cm(H); N.W: 55.30KG / G.W: 61KG;
  

• Please allow 7-10 business days for delivery

• No delivery to PO Box addresses or Parcel Lockers (please provide residential or business address at checkout)

• NOTE: Our carriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery*. The standard delivery service does not include taking the items inside, upstairs or in lifts, placement or removal of packaging.

• *HEAVY OR OVERSIZED ITEMS: Due to OH&S requirements, drivers will need assistance to carry items from the vehicle to the ground floor door of your home or building for any items designated as heavy or oversized. For delivery addresses that have limited access or are not on the ground floor, we suggest getting the help of family, friends or a neighbour to assist bringing your items inside.

• We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

WARRANTY POLICY

We offer a 12 months warranty on all products used in private household situations. This warranty only applies to the original purchaser where the products are delivered to an Australian delivery address and remain in Australia. This warranty is not transferable.

If your product is determined to be faulty, we will do our best to resolve the issue in a timely manner. We will choose whether to repair or replace that part or product.

If any item or product is returned to us for refund, repair, or replacement, you must return it to us, at your own cost, and ensure that the item or product is properly packaged to prevent any damage during transit. We will not be responsible for any damage to the item or product during transit.

If, after examining or assessing the item or product, we determine that there has been no breach of our warranty:

• we reserve the right to charge you for any reasonable costs incurred in the examination or assessment of any item or product, including but not limited to any costs incurred in sending an on-site technician to examine or assess the item or product; and
• we reserve the right to charge you for any re-delivery costs incurred to return the item or product to you.

This warranty will not apply in circumstances where:

• Products used in commercial, rental trade or other non-residential use.
• Normal wear and tear associated with the products and components*.
• Damage or defects are caused by improper use, misuse or abuse
• Damaged caused directly or indirectly caused by unprofessional assembling, unauthorized repair, alteration or modification.
• Damaged caused by improper cleaning and treatment of the product with chemicals
• Damage to packaging only
• Minor variations in dimensions, colour, grain or finishing
• Very minor chips or superficial blemishes
• Item located outside of Australia
• The cost of transporting the product to and or from the specified place of repair or replacement.

* Fabrics, cushioning and filling will show signs of wear and tear with use. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and degree of use, the covering and cushion fillings may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and not to be considered defects. We reserve the right to determine at its discretion whether a component has failed due to a defect or wear and tear.

30-DAY RETURNS POLICY

If you are not totally satisfied for any reason or if you have changed your mind about your purchase, you can choose to return your item for a refund of the original purchase price excluding original shipping fees (and return fees if the return is arranged by us).

When returning goods, items must be placed in its original packaging. The return delivery costs are the responsibility of the buyer. If you received free postage with your item, a 20% postage fee will be deducted from the refunded amount.

To receive a refund, the item must be returned to us in 'new' condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact. The item is NOT used, worn or damaged, and is in 100% re-saleble condition when we receive it. Items not return in their original packaging, subjected to damage whilst in transit, soiled or generally not in its original condition when returned will not have the full amount refunded.

Please note that items requiring assembly need to be disassembled and placed back into original packaging to be eligible for a return under this guarantee. If you want to check a colour or feature of your product, please do this in a way that does not require assembly. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases, you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit.

For all ethanol fireplaces that have been tested and used, we are happy to refund you the cost of the item LESS the cost of the burner ($60). If you are unhappy with the product, please do not use it as once the burner has been lit, it is not re-saleable.

Due to health & hygiene regulations we can only accept mattresses, mattress toppers and bed sheets returned in unopened and sealed packaging.