1. Start by pouring the water at room temperature into the Moka boiler and fill it up to the level of the safety valve. Do not exceed this level or the coffee might be too watery.
2. Now choose your preferred blend of ground coffee. Take care! The blend must have a specific grind for Moka, not too fine. Generously fill the Moka funnel, without pressing the coffee.
3. A little secret? Set the heat to low and take your time; it is worth waiting a few more minutes to enjoy an excellent coffee. When the coffee has completely risen in the collector, turn off the heat.
4. Now the crucial moment: the taste. To savour all the aromas released in the best possible way, we recommend that you drink the coffee as soon as it is poured into the cup.
Instructions for cleaning:
Wash after each use with lukewarm water without using detergents and/or abrasive materials.
6 cup (300ml)
Body material: aluminium.
Handle and knob material: thermoplastic.
Easy-clean safety valve.
Suitable for use on gas, electric and glass ceramic hobs.
Suitable for use on induction hobs only if used with the Bialetti induction plate.
Each individual Bialetti Dolce&Gabbana Moka Express is characterised by distinctive features linked to the varying position of the decorative motifs on the collector.
*We will be shipping everyday throughout only closures on weekends & public holidays.
Estimated Delivery Time Frame: 3 - 10 business days
Returns
Our policy lasts 21 days from delivery date for delivered purchases. If 21 days have gone by since your purchase, unfortunately we can’t offer you exchange. If 7 days have gone by since your purchase, unfortunately we can’t offer you refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. Item(s) must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
There are certain situations where only partial refunds are granted
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. For online/delivered purchases we require a copy of the packing slip.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
If you are approved, then your refund/exchange will be processed and will be emailed to you or the money will automatically be applied to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Shipping
To return your product, you should contact us first within the time periods above. The return item(s) need to be sent within 7 days of approval.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy:
To return your product, you should mail your product to us. Please reach out and we will be in contact to organise this.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.