Delivery varies by location, please see the expected timeframe to receive your product below:
- Metro: 1-4 business days
- Regional: 1-6 business days
No delivery to PO Box addresses or Parcel Lockers.
If you are unavailable at the time of delivery re-delivery fees may apply.
Refund Policy:
Please choose carefully. We do not normally provide refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where goods are fault, have been wrongly described, are different to the product purchased on the website or don't perform as advertised.
Where a return of product is appropriate or valid the following is to be noted:
- Return postage is paid by customer
- The product must be returned in the original packaging, accessories included
- We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and or insurance for the delivery
- Fees may apply
Warranty Claims:
Most of our products are supported by a 12 or 24 month warranty (product specific). This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us to raise a warranty claim.
2 Heat Levels: Low-750W, High-1600W 10 Customisable Flame, Ember, and Downlight colour options 8 Hour Timer 5 Flame Speed Levels 5 Flame Brightness Levels 5 Ember Bed Brightness levels Full Function Remote Control Premium Metal Trim Kit Included Media Included: Clear Crystals, White Pebbles, Log w/ Smoked Crushed Glass. Realistic Ambience with Natural Flame Effect 2 Year warranty