Dreame H12 Pro Wet & Dry Vacuum Cleaner/Mop DRE-H12P

Opt for chore minimalism, thanks to this hybrid vacuum-mop from Dreame - with an advanced sensor for mess detection that intuitively adapts suction power, it'll be your go-to appliance for keeping your floors spick and span. Get into every nook and cranny with this lightweight, ergonomic model, made to effortlessly maneuver through those tough spots for a seamlessly flexible experience. Featuring three operation modes for easy customisation according to your needs, choose between auto mode for basic cleaning, ultra mode for deep cleaning and suction mode for tackling liquids. Plus, with a high-speed brushless motor that wipes at 520 times per minute, it'll deliver a flawless finish, every time.

Change of Mind

We may allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of the product being delivered to you. A $15 restocking fee which includes the return label is deducted per item returned. Once the item has been received and assessed by the returns team, we will proceed to refund the amount of the product, (excluding the original delivery charges).

Change of mind refunds for clothing, footwear and accessories will only be accepted if items are returned unworn, unused, and in saleable condition with the original tags attached. They must be returned in their original packaging, including sealed boxes, plastic bags, and shoe boxes.

Exclusions to our change of mind policy

We don't allow change of mind returns on the following products:

• heavy, large and bulky items (e.g. furniture, mattresses, large or heavy appliances);
• consumables (e.g. cosmetics);
• health products;
• jewellery;
• toppers, underlays, pillows and quilts;
• intimates (including underwear, swimwear, socks and hosiery).

Products which are on promotion are also ineligible for change of mind returns.

We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards. These include where:

• we believe have made an unreasonable amount of change of mind return requests; or
• we suspect fraud, misuse or abuse of this policy.

Damaged or faulty items

If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• 2-in-1 vacuum and mop for wet and dry cleaning
• Enhanced versatility with 3 operation modes and automatic suction adjustment for optimal efficiency and power
• Increased accessibility with edge-to-edge design for reaching those tight corners
• Easy to maintain with self-cleaning and hot air drying functions that activate during use as well as while charging
• View battery, operation and dirt-detection status via the LED display and intelligent voice prompts

Detailed Specifications

• Power: 300W
• Weight: 4.9kg
• Battery Capacity: 6 x 4000mAh
• Maximum Runtime: 35 minutes
• Charging Time: 3 hours
• Clean Water Tank Capacity: 900ml

Package Contents

• 1 x Charging Base
• 1 x Main Body
• 1 x Handle
• 1 x Cleaning Brush
• 1 x Cleaning Solution
• 1 x Spare Brush Roller
• 1 x Replacement Filter
• Accessory Holder

Products which are on promotion are also ineligible for change of mind returns.

Change of mind refunds for clothing, footwear and accessories will only be accepted if items are returned unworn, unused, and in saleable condition with the original tags attached. They must be returned in their original packaging, including sealed boxes, plastic bags, and shoe boxes.