1st Player Keyboard Palm Rest for NEO Keyboard

We will do everything we can to ensure quick and secure delivery, but ultimately, we can not be held responsible for lost, stolen or damaged goods unless the item is insured. If problems do arise, please contact us, and we will do our utmost to resolve any issues.

We use AusPost, Fastway, StarTrack, TNT and other delivery services at our discretion. If no one is present at the delivery address, the courier may at their discretion elect to leave the parcel in a safe place at the premises, or they may instead opt to leave a calling card advising the nearest post office or depot where the item can be collected from. Tracking details of your parcel will be emailed to you once your order has been dispatched, and it is the buyer's responsibility to actively monitor their parcel delivery using the provided tracking details.

You are responsible for inspecting the product received from Elite Electronics upon arrival. Parcels that are damaged in transit must be reported to us via email, and accompanied by photographic evidence of the damage.

Missing or lost parcels must be reported as soon as possible.

For orders where tracking shows that attempted delivery was unsuccessful and the parcel is subsequently returned to sender, we will charge a re-delivery fee to re-deliver the order, or a restocking fee if the customer elects to cancel the order.

We can not authorise 'Authority to Leave' for high valued parcels.

Estimated delivery timeframe: Metro: 2-8 business days & Regional: 4-10 business days

The above delivery time frames are estimates only. The actual delivery time is dependent on the shipping location, shipper's processing capacity and other unforeseeable factors i.e. nature disasters, accidents etc. We cannot be held responsible for any courier-related delivery delays.

Return Policy

All sales are final unless items are found to be damaged or defective.

The buyer is responsible for the compatibility of the product.

We offer a 30-day 'Change of Mind' or 'Incorrect Purchase' return option on products that are unused, unopened and the tamper seal, if present, is not broken; otherwise, we reserve the right to reject these return requests as abided by Australian Consumer Law. A 15% restocking fee with a min charge of $10 and a max of $80 + a Handling fee at our discretion may apply if we elect to approve a Change of Mind/Incorrect Purchase return that meets the above criteria.

Warranty

To make a warranty claim against any product with manufacturing defects, you must first contact us to request a Return Authorisation (RA) form. Once approved, you must send the defective product with all original contents, accompanied by proof of purchase and the RA form to the provided address. Products returned without an RA number will be rejected.

We cover the shipping cost for all valid warranty returns where a product has been assessed and confirmed as being faulty. You must ensure that the items are carefully packed in suitable packaging for safe transport to prevent damage during transportation. Insufficient packaging will result in the warranty being voided should any damage occur in transit.

You will not incur any parts or labour costs associated with the repair. If the defective item cannot be repaired and a replacement is not available, a full refund will be issued to the account from where the payment was received. International customer refunds are subject to fluctuations in exchange rates, which we cannot govern nor compensate for.

This warranty does not cover:

• Damage to products or parts caused by accident, misuse, neglect, abuse, improper installation, use, operation or failure to follow instructions contained in the manual for the operation and use of the product, water, fire, electricity surges, spikes or overloads, vermin or other animals.

• Damage to products or parts caused by improper installation not in accordance with the installation instructions provided with the product or part.

• Damage to products or parts resulting from repair or attempted repair by a person who is not an authorised repairer of Elite Electronics or the manufacturer of the products or parts.

• Any products or parts where the serial number has been removed, modified or defaced.

• Speakers and subwoofers with blown, burnt or blackened voice coils, or other damage resulting from electrical surges, spikes or overloads.

• Products or parts tested by Elite Electronics that are found to be not faulty or the described fault cannot be reproduced. In this case, Elite Electronics reserves the right to charge an assessment fee as well as a return shipping fee before the product or part can be returned to you.

• The replacement of parts necessary due to normal wear and tear.

• The costs of removal and return of the products or parts to Elite Electronics or an authorised repairer/service centre including packaging and freight costs and the costs of re-installation of the product on return.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.