*PS5 console, console covers and controllers all sold separately.
Have your order delivered to you within 5-14 business days. Our standard home delivery for most items* starts with a flat rate of $9 in metro areas, $12 in regional areas and $15 in remote areas.
Estimated Delivery Time Frames:
Metro 5-9 business days
Regional 8-13 business days
Remote 10-14 business days
*Fragile and/or bulky items incur additional costs.
Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner. Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.
90 Day Change of Mind Returns Policy
Subject to the exclusions described below, BIG W gives you 90 days to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy.
Returns within 90 days
BIG W will happily give you a refund or exchange within 90 days of purchase, provided you have proof of purchase and the product:
is not an Excluded Product described in the list below;
is still in its original and saleable condition and packaging, with all accessories included; and
has not been worn or used and, if a perishable product, is not expired.
Eligible returns can be processed at any BIG W store, including online orders. Refunds will only be made using the original payment method stated on your proof of purchase. Please note that delivery fees paid for online orders are non-refundable for change of mind returns.
Excluded Products
Products excluded from BIG W’s 90 day Change of Mind Returns Policy (“Excluded Products”) include:
Cosmetics (if the hygiene seal is broken);
Beauty products;
Fragrances;
Hosiery;
Underwear (excluding bras);
Swimwear;
Pierced jewellery;
Printer cartridges;
Personalised printed material;
Bedding and accessories (where the seal and/or packaging is opened);
Tents (where the bag has been opened or components have been used);
Trampolines and furniture (where the product has been opened or components have been used or assembled);
Gift cards, phone recharge or third party gift cards; and
Food items;
Any item that is personalised, digital downloads, pre-paid card, voucher;
Clearance items
Returns of faulty products
If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
has a problem that would have stopped you buying it had you known about it;
is unsafe;
is significantly different from the description of the product; or
doesn’t do what we said it would do,
but does not include damage caused by misuse or returns simply due to change of mind.
If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.
If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Proof of purchase
Returns must be accompanied by a receipt or other itemised, verifiable proof of purchase such as a Everyday Rewards statement. In certain circumstances, you may be required to provide further information such as photo identification for loss prevention or legislative requirements. Information collected in this manner will be stored securely in accordance with BIG W’s Privacy Policy. BIG W retains the right to refuse a refund for unverified purchases.
Remember to backup your data
If you need to return a product that contains user-generated data (such as cameras, mobile phones or storage drives), please remember to backup any data in an alternative location as the repair or replacement may result in loss of data.
Manufacturer’s warranties
Some products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with any enquiry of this nature.
Returning products to BIG W
If your purchase was made at a BIG W store, please approach the customer courtesy desk at your local BIG W store to process your product return or exchange. To find your nearest BIG W store, click here.
Products that you have purchased can be returned either:
By Post 1. Place the product/s in the packaging and affix Returns Label
2.Take it to your local Post Offce to be returned (fees will apply) In Store Return the product/s to any one of our BIG W stores
Damaged or incorrect product delivered
If your order is damaged in transit or we have shipped the incorrect product, please contact us straight away with your order number and further details about the issue and we will investigate this for you.
Customer Care
We are committed to providing the best customer satisfaction and customer care. Please contact us should you have any queries regarding your rights under Australian Consumer Law.
Product Features:
- Haptic feedback: Feel physically responsive feedback to your in-game actions with dual actuators, which replace traditional rumble motors. In your hands, these dynamic vibrations can simulate the feeling of everything from environments to the recoil of different weapons.
- Adaptive triggers: Experience varying levels of force and tension as you interact with your in-game gear and environments. From pulling back an increasingly tight bowstring to hitting the brakes on a speeding car, feel physically connected to your on-screen actions.
- Built-in microphone and headset jack: Chat with friends online3 using the built-in microphone - or by connecting a headset to the 3.5 mm jack. Easily switch voice capture on and off at a moment's notice with the dedicated mute button.
- Create button: Capture and broadcast3 your most epic gaming moments with the create button. Building on the success of the pioneering SHARE button, “create” offers players more ways to produce gaming content and broadcast their adventures live to the world.
- Signature comfort: Take control with an evolved, two-tone design that combines an iconic, intuitive layout with enhanced sticks and a reimagined light bar.
- Familiar features: The DualSense® wireless controller retains many DUALSHOCK®4 features, returning for a new generation of play.
- BUILT-IN BATTERY: Charge and play, now via USB Type-C®4.
- Integrated speaker: Select games take on an extra dimension with higher-fidelity1 sound effects bursting from the controller.
- Motion sensor: Bring intuitive motion control to supported games with the built-in accelerometer and gyroscope.
- Bluetooth® pairing: The controller pairs directly with your compatible iPad, iPhone, Mac or Apple TV5 via Bluetooth®, bringing signature PlayStation® comfort and next-gen precision to your gaming experience. You can even enjoy the controller's touch pad, motion sensor and experience its adaptive trigger effects in compatible games.
- Game apps: Compatible with thousands of controller-supported games, including those on Apple Arcade, the DualSense® wireless controller lets you raise your game at home and on the go.
- PS Remote Play: Stream compatible games from your PS5™ or PS4™ console to your iPad, iPhone or Mac and play using the PS Remote Play App6 and your DualSense® wireless controller. The app requires an internet connection and account for PlayStation™Network and is available for free here: https://remoteplay.dl.playstation.net/remoteplay/