Upgrade your wired CarPlay or Android Auto to Wireless with the Laser Wireless USB Dongle. Simply insert the USB adapter into a USB port (A or C) - then pair with your phone. No extra drivers or apps are required. Enjoy the convenience of leaving your phone in your pocket.
Have your order delivered to you within 5-14 business days. Our standard home delivery for most items* starts with a flat rate of $9 in metro areas, $12 in regional areas and $15 in remote areas.
Estimated Delivery Time Frames:
Metro 5-9 business days
Regional 8-13 business days
Remote 10-14 business days
*Fragile and/or bulky items incur additional costs.
Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner. Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.
90 Day Change of Mind Returns Policy
Subject to the exclusions described below, BIG W gives you 90 days to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy.
Returns within 90 days
BIG W will happily give you a refund or exchange within 90 days of purchase, provided you have proof of purchase and the product:
is not an Excluded Product described in the list below;
is still in its original and saleable condition and packaging, with all accessories included; and
has not been worn or used and, if a perishable product, is not expired.
Eligible returns can be processed at any BIG W store, including online orders. Refunds will only be made using the original payment method stated on your proof of purchase. Please note that delivery fees paid for online orders are non-refundable for change of mind returns.
Excluded Products
Products excluded from BIG W’s 90 day Change of Mind Returns Policy (“Excluded Products”) include:
Cosmetics (if the hygiene seal is broken);
Beauty products;
Fragrances;
Hosiery;
Underwear (excluding bras);
Swimwear;
Pierced jewellery;
Printer cartridges;
Personalised printed material;
Bedding and accessories (where the seal and/or packaging is opened);
Tents (where the bag has been opened or components have been used);
Trampolines and furniture (where the product has been opened or components have been used or assembled);
Gift cards, phone recharge or third party gift cards; and
Food items;
Any item that is personalised, digital downloads, pre-paid card, voucher;
Clearance items
Returns of faulty products
If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
has a problem that would have stopped you buying it had you known about it;
is unsafe;
is significantly different from the description of the product; or
doesn’t do what we said it would do,
but does not include damage caused by misuse or returns simply due to change of mind.
If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.
If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Proof of purchase
Returns must be accompanied by a receipt or other itemised, verifiable proof of purchase such as a Everyday Rewards statement. In certain circumstances, you may be required to provide further information such as photo identification for loss prevention or legislative requirements. Information collected in this manner will be stored securely in accordance with BIG W’s Privacy Policy. BIG W retains the right to refuse a refund for unverified purchases.
Remember to backup your data
If you need to return a product that contains user-generated data (such as cameras, mobile phones or storage drives), please remember to backup any data in an alternative location as the repair or replacement may result in loss of data.
Manufacturer’s warranties
Some products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with any enquiry of this nature.
Returning products to BIG W
If your purchase was made at a BIG W store, please approach the customer courtesy desk at your local BIG W store to process your product return or exchange. To find your nearest BIG W store, click here.
Products that you have purchased can be returned either:
By Post 1. Place the product/s in the packaging and affix Returns Label
2.Take it to your local Post Offce to be returned (fees will apply) In Store Return the product/s to any one of our BIG W stores
Damaged or incorrect product delivered
If your order is damaged in transit or we have shipped the incorrect product, please contact us straight away with your order number and further details about the issue and we will investigate this for you.
Customer Care
We are committed to providing the best customer satisfaction and customer care. Please contact us should you have any queries regarding your rights under Australian Consumer Law.
Product Features:
- Bluetooth & Wi-Fi - Wireless connection from your (smart) phone to the Apple CarPlay/Android Auto device means you can leave your phone in your pocket /handbag/backpack. Once connected, the pairing is saved so that the next time you get into your car your phone is automatically re-connected.
- Easy Installation - Just plug in the adapter, set it up once, and enjoy a hassle-free wireless connection every time you start your car. No complicated setup or additional apps needed.
- Faster - Featuring the latest A8 chipset, our USB Carplay/Android Auto adapter is up to 3 time faster in boot up and has less latency (delay) on key presses.
- Reliable Connectivity - With Bluetooth 5.2 and Wi-Fi 5.0 dual design, the Laser USB adapter is less prone to signal interference issues ensuring a stable and consistent connection. Compatible with over 90% of vehicles in Australia and New Zealand. (Compatible with vehicles with wired CarPlay or Android Auto. Supports iPhones with iOS 10+ and Android devices with Android OS 11.0+).
- Navigation - Throw away your old GPS and stop using the one that came with your car. Whether you use Apple Maps, Google Maps Waze or another mapping product, you now have the latest map version along with all the integration and real-time features that is on your (mobile) phone… Furthermore, you can issue voice instructions, so you no longer need the clunky keyboard to enter an address.
- Music your way - stream, cast, play your favourite songs, playlists, or podcasts. If it's on your phone - like Spotify, Apple Music, Tune in, Amazon and so on … then it's on the CarPlay/Android Auto screen. “Hey Siri, play some Taylor Swift”.
- Messaging - touchless and by voice. Whether you're using WhatsApp, SMS, WeChat, or other messaging platforms… you can simply instruct and read out your messages (S2T) and your speech is converted to text ready to send… Hey Siri read message from Mum”… or “Hey Siri… send message to mum”.
- Real Handsfree calling…Hey, Siri or Hey Google. Leave your phone in your pocket and dial numbers or contacts simply by talking… “Hey Siri call Bob Smith “or Hey Google check my voicemail”… Use voice commands to check your calendar, play podcasts or engage in a teams meeting.
- Airplay and Miracast… cast content from your phone (or tablet) onto the screen… so now the kids can watch what's on your phone (or tablet)… even if the car is moving. Although this feature is restricted on new vehicles with built-in Apple CarPlay/Android Auto… Airplay and Miracast are available on our device… A great tip is to hand the device to the kids in the back to keep them entertained.