Glucology Duo Insulin Pen Cooling Wallet Blue
Glucology cooling pouches are designed to keep your insulin cool and protected for up to 36 hours. Unlike other cooler bags that require batteries or ice packs, Glucology Pouch only needs to be immersed in cold water to be activated. They can also be reused as many times as you like by re-immersing it in cold water. With its lightweight and compact design, the cooler pouch fits perfectly in your backpack or bag making them perfect when on the move.
- Immerse in water to activate and keep your insulin cool for up to 36 hours
- Reusable whenever you need to extend the insulating effects by immersing again in cold water
- Lightweight and compact design makes it travel-friendly and discreet while easily fitting up to 2 syringes and 2 vials at a time
- Glucology Duo Pen wallet can hold either 2x standard sized injection pens either pre-filled disposable or refillable; or 1x standard sized injection pen plus 2 x 3 ml cartridges
Outer cover and Inner pouch made up of polycotton with panels containing crystals (non-toxic and non-flammable).
1. Immerse the inner pouch containing the crystals in cold water to soak the Glucology Pen Pouch for 8-10 minutes.
2. While soaking, make sure the crystals are spread evenly inside the pouch.
3. Remove pouch from soaking water. Place on a flat surface and allow to drain for 5 minutes.
4. Gently dry the cooler bag using tissues or a towel.
5. When mostly dry, place the medication in the cooler bag and the activated pouch. For continuous safe storage, the pouch should be re-immersed in water every 36 hours or sooner if the quantity of gel reduces and it starts returning to its crystal form.
6. When in continuous use, 2-3 minutes of immersion in water will be sufficient, depending on the size of the pouch. If not used continuously, store Glucology Pen Pouch in a dry place until next use.
When not in use, remove the inner pouch from the outer cover and allow to dry out naturally until the gel returns to its crystal form. To keep the crystals separate, gently shake the pouch when drying. The drying period can take 2-4 weeks depending on the size of the bag and the climate.
Always read the label and follow the directions for use.
Insulin must be at the manufacturer's recommended temperature before being placed in the Glucology Cooler Bags. Please check the manufacturer's information inserts for your specific medication.
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
Change of Mind Returns Policy
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
Products Exempt from Change of Mind Returns
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
Perfumes and colognes
Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.
How to Process a Return for Change of Mind
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Healthylife Faulty Products Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
How to Process a Return for a Faulty Product
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Proof of Purchase
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.