KP24 Sensitive Head Lice Solution + Comb 100ml
KP24 Sensitive is a powerful, water-based solution that removes head lice and their eggs and prevents against reinfestation. It is composed by two liquids, that must be mixed prior to its first use. The active liquid is made up of the patented molecule Prosil, which removes head lice and their eggs via suffocation and dehydration and Lice Protection Factor (LPF) which protects against reinfestation of up to 3 days. Suitable for sensitive skin, eyes and scalps but no compromise on efficacy. Silicone free so it's easy to wash out, leaving no greasy residue.
Water, Glycerin, Prosil (silylated sugar alcohol), Phenoxyethanol, Benzyl alcohol, Ethylhexylglycerin, Fragrance, Xanthan gum, LPF® (sesame oil, acrylate copolymer)
Read the leaflet carefully before treatment. Shake the bottle before every use. 1. ACTIVATE BOTTLE - Hold the bottle tightly in your hand and place your thumb on number 1. Push the cap forward. The cap is now positioned at an angle. The active liquid is now released. Shake thoroughly for 10 seconds. Break off the tip of the cap. The product is now ready for use. Don't throw away the tip, you will need it to close the bottle afterwards. 2. APPLY LOTION Keep a towel around neck and shoulders throughout the treatment. Apply a generous amount of lotion on dry hair. The hair and scalp must be completely saturated. Massage the product thoroughly and pay hereby extra attention to the area behind the ears and back of the neck. Leave on the lotion for minimum 10 to maximum 15 minutes (no longer) and in the meantime comb the hair with a lice comb. If needed comb the hair first with a normal comb/brush to get rid of tangles. 3. SHAMPOO HAIR. Wash the hair with any regular shampoo. Wash and rinse well and comb the hair with a lice comb. Check the hair for the following 7 days. If you discover new lice during this period, repeat the treatment. Shake the bottle before every use. In most cases, a single treatment is sufficient.
Do not use on children under 12 months of age. Do not use in case of hypersensitivity to any of the ingredients. In the event of signs of irritation/allergy, stop the treatment and wash your hair with your regular shampoo. Do not use this product if the scalp is already very irritated or damaged. In case of accidental exposure to the eyes, rinse thoroughly with water. In case of accidental ingestion or aspiration, contact a doctor or your local anti-poison centre. Make sure you wash the product out well (also wash off skin that comes into contact with the product). For external use only. Keep out of the reach of children. Keep the product away from fire, flames or hot objects (candles, fireplace, hair dryer, stove etc)
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
Change of Mind Returns Policy
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
Products Exempt from Change of Mind Returns
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
Perfumes and colognes
Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.
How to Process a Return for Change of Mind
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Healthylife Faulty Products Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
How to Process a Return for a Faulty Product
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Proof of Purchase
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.