AoSept Plus HydraGlyde Twin Pack 2 x 360ml + Case
AOSept Plus with HydraGlyde is a preservative-free, aqueous(hydrogen peroxide 3%) Contact Lens Care solution that cleans, disinfects, neutralises (minimum soak time 6 hours), removes protein and stores all types of contact lenses including silicone-hydrogels.
hydrogen peroxide 3%, phosphonic acid (stabiliser), sodium chloride, phosphate (buffer system), poloxamer (surfactant), HydraGlydeTM Moisture Matrix (EOBO-21TM - polyoxyethylene-polyoxybutylene), and purified water.
Usage Instructions: NEVER put AOSEPT™ PLUS with HydraGlyde™ Solution into your eye OR onto a contact lens immediately before inserting the lens into your eye. Otherwise, burning and stinging will result.
1. Wash your hands and dry them with a clean, lint free towel.
2. Open the lens holder marked “L”, remove your left lens and place it on the dome. Close lens holder taking care to avoid trapping your lens.
3. Repeat procedure with your right lens placing it on the dome of the other lens holder marked “R”.
4. Open the fl¬ip top cap on the AOSEPT™ PLUS with HydraGlyde™ bottle and bend it back and out of the way.
5. Thoroughly rinse the lenses in the lens holders with AOSEPT™ PLUS with HydraGlyde™ for 5 seconds.
6. Fill the cup with AOSEPT™ PLUS with HydraGlyde™ solution to the fill line. DO NOT UNDERFILL OR OVERFILL
7. Place lens holder in the lens cup and screw closed. Do not over tighten the AOCup lens case (only tighten finger tight). DO NOT SHAKE THE LENS CASE.
8. Store lens case upright - If bubbles leak from the hole in the top of the lens case's cap, non-neutralised AOSEPT™ PLUS with HydraGlyde™ Solution may be present. Empty the solution from the lens case and wash off any spillage from the surface on which the AOCup lens case was standing. Thoroughly rinse the lens cup and lens holder with sterile saline. If spillage occurs, clean up immediately with a paper towel. Wash your hands thoroughly before handling your lenses or touching your eyes. REPEAT THE DISINFECTION PROCEDURE ABOVE.
9. Allow lenses to soak for a minimum of 6 hours or overnight to neutralise solution.
10. After washing, rinsing and drying your hands, remove your lenses from lens holder
11. If desired or recommended by your eye care professional: Rinse lenses before insertion with STERILE SALINE after neutralisation. Do not use AOSEPT™ PLUS with HydraGlyde™ Solution to rinse lenses before insertion.
12. Your lenses are now ready to wear.
13. Discard used solution, rinse the lens cup and lens holder with sterile saline - DO NOT USE TAP WATER OR OTHER NON-STERILE LIQUIDS.
14. Allow them to air-dry by inverting the lens holder outside the cup. Do not place the lens case on its side.
15. If you do not intend to wear your lenses immediately after disinfection/neutralisation, you may store them in the neutralised AOSEPT™ PLUS with HydraGlyde™ Solution, in the unopened AOCup lens case for up to 14 days. After this time, your lenses must be cleaned and disinfected with AOSEPT™ PLUS with HydraGlyde™ Solution prior to wear.
Usage Advice:
- Always wash, rinse and dry your hands before handling your lenses.
- TAMPER EVIDENT: Do not use if security seal around the bottle cap is damaged or missing prior to first opening.
- Do not use if package or bottle (sterile packaging) or lens case is damaged.
- Tightly close the flip top cap on bottle after each use.
- Use before the expiration date marked on the product.
- Once the bottle is opened, discard any remaining solution after three months.
- To avoid contamination, never touch dropper tip of the bottle to any surface.
- Always use the new AOCup lens case provided with each bottle/purchase of AOSEPTTM PLUS with HydraGlydeTM Solution.
- Do not change lens care solutions without consulting your eye care professional.
- Do not use if you are allergic to any of the ingredients.
- Never use AOSEPT™ PLUS with HydraGlyde™ for heat disinfection.
- Do not store above 25°C.
- Always use AOSEPT™ PLUS with HydraGlyde™ Solution between 15°C and 25°C as neutralisation below 15°C may take longer than 6 hours.
- Store out of direct sunlight.
- Red flip top cap color means: Never put non-neutralised AOSEPT™ PLUS with HydraGlyde™ Solution directly into the eye.
- NEVER put AOSEPT™ PLUS with HydraGlyde™ Solution onto a contact lens immediately before inserting the lens into your eye.
- Lenses must be soaked in the provided lens case for at least 6 hours (neutralisation process) prior to insertion. NON-NEUTRALISED AOSEPT™ PLUS WITH HYDRAGLYDE™ SOLUTION IS A HIGHLY EFFECTIVE DISINFECTANT WHICH WILL CAUSE A BURNING AND STINGING SENSATION if allowed to make contact with the eye. If you accidentally insert a non-neutralised lens, remove it immediately and rinse the open eye with plenty of sterile water or sterile saline. Repeat the disinfection procedure mentioned before reinserting it. If burning or stinging continues, seek immediate assistance from an eye care professional before resuming contact lens wear.
- NEVER ATTEMPT TO CLEAN OR RINSE YOUR CONTACT LENSES IN YOUR HANDS WITH AOSEPT™ PLUS WITH HYDRAGLYDE™ SOLUTION. A MILD, TEMPORARY SKIN DISCOLORATION (BLEACHING) MAY RESULT UPON CONTACT WITH NON-NEUTRALISED SOLUTION. Always wash, rinse, and dry your hands after exposure.
- NEVER ATTEMPT TO CLEAN YOUR CONTACT LENSES WITH A SEPARATE CLEANER AS ANY RESIDUAL CLEANER WILL RESULT IN FOAMING CAUSING THE SOLUTION TO OVERFLOW FROM THE LENS CASE AND INCOMPLETE NEUTRALISATION OF AOSEPT™ PLUS WITH HYDRAGLYDE™ SOLUTION.
- To maintain product efficacy:
- ONLY USE THE ENCLOSED AOCUP LENS CASE. DO NOT USE ANY OTHER LENS CASE.
- Do not use another solution with the provided lens case.
- Always use fresh AOSEPT™ PLUS with HydraGlyde™ Solution - never re-use solution in your lens case.
- NEVER dilute or mix AOSEPT™ PLUS with HydraGlyde™ with any solution as this will destroy its performance.
- NEVER transfer AOSEPT™ PLUS with HydraGlyde™Solution to another container.
- NEVER ALLOW CONTACT LENSES TO COME INTO CONTACT WITH NON-STERILE LIQUIDS (INCLUDING TAP WATER AND SALIVA) AS MICROBIAL CONTAMINATION CAN OCCUR, WHICH MAY LEAD TO PERMANENT EYE DAMAGE.
- Adult Supervision required. KEEP OUT OF REACH OF CHILDREN.
- Do not swallow as abdominal discomfort (gastrointestinal discomfort) may occur. If non-neutralised AOSEPT™ PLUS with HydraGlyde™ Solution is swallowed, immediately drink large amounts of water and consult your doctor.
- Consult your doctor or eye care professional before using any medication with contact lenses.
- Follow your eye care professional's directions and all labeling instructions for proper use and care of your lenses and lens care products, including the lens case (to avoid physical injury).
- If you experience persistent eye discomfort, eye pain, burning, stinging, vision changes (decreased vision, blurred vision), minor visual disturbance (photophobia [light sensitivity]), excessive tearing, redness of the eye (irritation, allergic response), nervous system disorders (headache, dizziness and nausea), immediately remove your lenses and stop using the product. Consult your eye care professional to identify the problem and seek treatment to avoid serious injury. An eye infection (serious microbial infection) may be present and if untreated, could lead to swelling of the cornea (corneal edema), corneal opacity (corneal scar), and loss of vision (permanent decreased vision).
- These signs and symptoms may be associated with multiple conditions, including, corneal abrasion (scratched eye), eyelid disorders, Inflammation (including Superficial Punctate Keratitis (SPK)), chemical burn, genetic mutation and toxicity response (general and systemic).
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
Change of Mind Returns Policy
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
Products Exempt from Change of Mind Returns
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
Perfumes and colognes
Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.
How to Process a Return for Change of Mind
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Healthylife Faulty Products Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
How to Process a Return for a Faulty Product
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Proof of Purchase
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.