Bodichek Gel X Comfort Heat/Cold Pack Medium 13x28cm
Large size Gel X comfort hot/cold pack by Bodichek, is specially designed for people with sensitive skin like children, the elderly & people with skin conditions
This large size hot/cold pack has a hexagonal internal silicone frame which helps it maintain shape. It can be used for hot & cold treatment applications. Specially designed Gel X Comfort packs have a dual fabric design; fleece & canvas.
This gives the user temperature options; the soft fleece fabric option can be used for a gentle transfer of temperature, while the canvas side can be used for a more intense temperature (generally used for targeted therapy).
Features of Bodichek gel X comfort hot & cold pack
- Internal silicone frame traps gel to evenly distribute temperature
- Technology maximises temperature retention for both hot and cold use
- Silicone frame moulds better to individual contours of the body
- Dual fabric design to provide the user with temperature options - soft fleece & canvas
- Patented technology - hexagonal silicone mesh frame
Material: Double sided - Fleece fabric and canvas (flocking fabric, Nylon & PVC ) with silicone mesh insert. 25% Propylene Glycol - 72% Water - 3% CMC - Sodium
Cold Therapy- Place pack in freezer for at least two hours. Apply cold pack to injury site. If sensitive to cold, or have fragile or sensitive skin, use soft fleece side. Keep pack on injury site for 15 - 20 minutes. If application becomes uncomfortable, remove pack for a few minutes or swap to the soft fleece side. Repeat as required.
Heat Therapy - Note: Microwave ovens vary and their wattage will affect the time required to heat the pack. To avoid burns and damage to the pack, it is always best to start heating cautiously and gradually increase the time to achieve desired heat.
Flatten pack and place on microwave turntable ensuring it does not touch the walls. Heat for 30 seconds. Cautiously test for desired heat. If not hot enough, continue heating for 10-20 second increments until optimal heat is achieved.
Apply pack to injury. If application becomes uncomfortable, remove pack for a few minutes or swap to the soft fleece side.
Do not wash. Sponge both fleece and canvas sides with a damp cloth. Air dry completely away from direct sunlight.
Always read the label. Use as directed. keep out of reach of children. If symptoms persist please consult your healthcare professional.
Do not use if pack is leaking. People with circulatory or sensory problems, hypersensitivity to hot or cold or a history of frostbite should consult a doctor before using this product. Never leave in the microwave unattended. Do not heat for more than 50 seconds continuously at a time.
Excessive heating will cause pack to burst or leak. Do not use canvas side of the pack directly on the skin of infants, the elderly or people with fragile or sensitive skin.
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
Change of Mind Returns Policy
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
Products Exempt from Change of Mind Returns
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
Perfumes and colognes
Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.
How to Process a Return for Change of Mind
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Healthylife Faulty Products Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
How to Process a Return for a Faulty Product
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Proof of Purchase
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.