New Beginnings Breast Care Hot & Cold Pack 2 Pieces
Hot & Cold Packs by New Beginnings have been designed to provide both heat and cooling therapy to your breasts during breastfeeding. Reusable, easy to use and easy to clean they encourage expressing, healthy let down as well as preventing engorgement and mastitis.
Hot and Cold Packs are perfect for day-to-day use either alone or in conjunction with a pump. They're colour-changing feature makes it easier for tired and busy mums to know when it's time to reheat or put them back in the freezer.
Product Features:
- Reusable & Eco Friendly
- Full 360 Degree coverage
- Heat to help milk flow
- Chill to reduce pain and swelling
- Colour changes to indicate temperature
- Easy to use and clean
- Can be used solo or with a pump
Heat Therapy Steps:
- Heat in microwave for indicated timing
- Ensure packs are lying flat when placed in the microwave
- Only heat one pack at a time
- Once removed from the microwave, test the temperature before applying.
- To increase heat, place back into microwave and heat in 5-second increments until the desired temperature has been achieved.
Note: Packs will turn white when hot!
Cold Therapy Steps:
- Place packs in the freezer for a minimum of 2 hours before use to chill
- Ensure packs are lying flat when placed in the freezer to ensure optimum comfort
Note: Packs will turn purple when cold!
Full instructions inside.
Specifications:
- Diameter: 15cm
- Centre Hole Diameter: 3cm
- Weight: 120g
Before each use, clean with detergent, alcohol, or soap. After use, store in an airtight plastic bag at room temperature (20-22 degrees Celsius), out of direct sunlight, or in a freezer.
Always read the label and use as directed. External use only.
Do NOT heat these packs for more than 25 seconds in total. Heating beyond the state time may damage or destroy the Breast Care Hot & Cold Pack. Ensure that the temperature of these packs is always tested before skin contact. Do not use these packs for any time extending over 20 minutes at a time. Failure to comply with this may cause injury. Do not fall asleep with these packs on you and do not use them for any additional purposes than what is indicated. These packs are intended for external and adult use only. Do not use on infants and keep out of reach of children. Avoid using these if you have sensitive skin, insensitive (numb) skin, or any open wounds. Use only under adult supervision. Avoid puncturing pack and/or ingesting any contents. Discard immediately if pack begins to leak or is punctured. For any extreme and/or chronic pain please contact a healthcare professional for assistance. If symptoms persist, if you have a fever or do not feel well, contact your doctor, or see a healthcare professional.
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
Change of Mind Returns Policy
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
Products Exempt from Change of Mind Returns
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
Perfumes and colognes
Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.
How to Process a Return for Change of Mind
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Healthylife Faulty Products Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
How to Process a Return for a Faulty Product
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Proof of Purchase
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.