Nicotinell 24 Hour Patches 21mg Step 1 - 28 Patches
Nicotinell patch step 1, 21mg, assists you in your journey to a smoke free life. It works, by reducing your nicotine dose slowly. The program is designed to be executed in a 3-step format. Each step has its own specific patch to suit your needs through the program. The dose of nicotine delivered through the patch decreases as you progress.
Step 1 - consists of 21mg patches, for people who smoke more than 20 cigarettes a day. Patches with this strength can be used daily, for 3 to 4 weeks before progressing to step 2.
Step 2 - consists of 14mg patches, for people who smoke less than 20 cigarettes a day. Patches with this strength can be used daily, for 6 to 8 weeks before progressing to step 3.
Step 3 - consists of 7mg patches, which helps with those last stages of your smoke free journey.
NOTE - Each patch can be worn for up to hours at a time, before requiring a change. The mg dosage indicates the amount of nicotine that would be gradually released in that 24-hour period.
- Take the patch out of the packet and remove any additional protection from the patch.
- Immediately apply the patch to a washed and cleaned area of hairless and dry skin that is free from creams and lotions (including sunscreen or insect repellent). The upper arm, chest, abdomen or hip can be good spots.
- Press the patch down firmly for 10-20 seconds with the palm of your hand. Then run your fingers around the edge, pressing firmly so it sticks. DO NOT check if it has stuck by lifting the edge as this may make it come loose.
- After 24 hours, remove the patch and apply a new one on a new area of skin. DO NOT apply a new patch to an area of skin you have previously used for at least 7 days.
Always read the label and follow the directions for use. Nicotinell Patch is for external use only.
Do not use if:
You are under 12 years of age
You are a non-smoker or occasional smoker
You are generalised skin disorder that may complicate patch therapy (e.g. generalised psoriasis or chronic dermatitis)
You have an allergy to nicotine or any component of Nicotinell Patch
The sachet seal is broken
Do not use without your doctor's advice if:
You have had a recent heart attack or a stroke
You have angina (chest pains) that is not well controlled or getting worse
You have severe arrhythmia (irregular heartbeat)
You have uncontrolled high blood pressure
Consult your doctor or pharmacist before use if:
You are under 18 years of age
You are pregnant or breastfeeding
You have severe high blood pressure or other heart or blood vessel disease
You have kidney or liver disease
You have diabetes
You have an overactive thyroid or adrenal gland cancer
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
Change of Mind Returns Policy
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
Products Exempt from Change of Mind Returns
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
Perfumes and colognes
Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.
How to Process a Return for Change of Mind
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Healthylife Faulty Products Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
How to Process a Return for a Faulty Product
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Proof of Purchase
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.