Hand Made Fresh Goat Milk Soap Baby Koala
Ideal for little bubs, this soap is free from fragrance and essential oils, leaving skin soft and moisturized - every time. With 24% fresh goat milk.
Kids Bliss – Shipping
Welcome to KidsBliss Australia's Shipping Policy. We want to ensure a smooth shopping experience for you, and our shipping guidelines are designed to provide clarity and transparency.
Section 1 – Orders
Our shipping is carried out through Australia Post, using standard road freight or a Courier service. We make every effort to ensure that items are shipped in their original packaging. It's important to note that KidsBliss does not provide insurance for goods in transit.
Section 2 - Domestic Shipping Policy & Shipment Processing Time
At this time, we offer delivery within Australia only. We strive to process all orders within 3-5 business days using Australia Post. Please be aware that orders are not shipped or delivered on weekends or holidays.
In case of a high volume of orders, there may be slight delays in shipments, so kindly allow for additional transit days for delivery. While we aim for prompt delivery, occasional delays may occur. If there is a significant delay in the shipment of your order, we will reach out to you via email or telephone.
The risk associated with the product passes to you once the product leaves our premises, and title to the product is transferred upon payment in full, which includes all delivery and freight charges.
Delivery costs and times are variable for different products, based on their size, weight, and destination. The delivery price is clearly displayed on the checkout page. Deliveries are handled by Australia Post.
Typically, orders are dispatched within 1-2 business days. However, if, for any reason, we are unable to dispatch your order, we will promptly notify you. Please bear in mind that delivery dates are approximate and are not to be considered as a guarantee of delivery by a specific date. Kids Bliss holds no liability for any losses incurred due to late delivery.
Specific delivery times cannot be guaranteed. Additional charges will apply for any redelivery or parcel redirection.
For efficient courier delivery, kindly provide a telephone number, delivery address, email address, and a contact person's name.
Section 3 - Shipment Confirmation & Order Tracking
Upon the shipment of your order, you will receive an email containing your order confirmation, tracking details, and collection information. The tracking number(s) provided will be active within 24-48 hours, allowing you to monitor the progress of your delivery.
Section 4 - Shipping Rates
To find information on our shipping rates, please refer to our dedicated section on the checkout page. This is where you'll find details regarding the cost of shipping based on the size, weight, and destination of your order.
Section 5 – Damages
While we take great care in packaging your products, Kids Bliss is not held responsible for any items that are damaged or lost during the shipping process. In the event that you receive a damaged order, please get in touch with us to initiate a claim. We recommend keeping all packaging materials and the damaged goods until the claim is resolved.
Section 6 - Returns Policy
For comprehensive details on returning your order and our refund policy, please refer to our dedicated Return & Refund Policy section, where you will find information about the options available and the necessary procedures for returning your order.
We appreciate your support and your trust in Kids Bliss Australia. If you have any questions or require further clarification about our Shipping Policy, please do not hesitate to reach out to us. We are committed to providing you with the best possible service and look forward to serving your needs.
KidsBliss – Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. Please provide us with your order number and photos of the product you're dissatisfied with.
To start a return, you can contact us. If your return is accepted, a member of our team will provide you with the return, replacement or refund instructions.
Shipping Fees
Please note customers are responsible for all return shipping charges except for faulty items, or products damaged in transit. Shipping fees and taxes are non-refundable.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned including custom products such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.