Yes Organic Lubricants VM Vaginal Moisturiser 100ml
YES VM is a long-lasting natural vaginal moisturising gel to help relieve vaginal dryness rapidly. It may also help alleviate irritation, itching, burning and discomfort rapidly. This vaginal moisturiser is designed to match the typical vaginal environment and is pH matched to restore and/or maintain vaginal health.
This gel helps moisturise and soothe dry and sensitive vaginal tissues. Bio-adhesive so gently holds on to the dry walls of the vagina and releases moisture, where needed, rehydrating dry mucosa. It lasts up to 3 days per application. YES VM is therefore more of a slow release moisturiser, the rate of moisturising is determined by the degree of vaginal tissue dryness. The drier they are the more water will be released. YES VM puts your body in control of rehydrating herself.
YES VM is also designed to match tissue osmolality. A vaginal moisturiser is in contact with sensitive and dry tissues for much longer than an intimate lubricant, so it is important that the vaginal moisturiser is designed to release water where needed and to be formulated from ingredients that are gentle. YES VM is pH is balanced to match typical vaginal pH (fairly acidic at pH3.7-4.5) and the strength and concentration of the ingredients used in YES VM also matches these tissues. This ingredient's strength or concentration is called Osmolality. YES VM is iso-osmotic to vaginal tissues, which means that it will rehydrate tissues that need it, but will not pull or push water into the tissues, so minimising any chance of tissue damage.
It is gentle, non-hormonal and estrogen free. It is also odourless, colourless, with no stickiness or fallout. Compatible with natural rubber, latex and polyisoprene condoms and toys.
YES VM contains no Glycerine, no Propylene glycol, no Aspartame, no Parabens, no unpronounceable preservatives (like Diazolidinyl urea or Triethanoloamine or Imidazolidinyl urea) or Polyquaternium.
Aqua (water), Linum usitatissimum (Flax) Extract*, Aloe barbadensis leaf juice powder (Aloe vera)*, Ceratonia siliqua (Locust bean gum)*, Cyamopsis tetragonolobus (Guar gum)*, Sodium chloride, Xanthan Gum, Potassium sorbate, Citric Acid, Phenoxyethanol.
*Organically grown ingredients
This gel is used for application to the outer and inner intimate areas.
For best results apply regularly. This may be daily initially, and then after a week or so, every third day. YES VM is safe to use daily or as often as is required for comfort.
Store at room temperature.
Always read the label. Follow the directions for use.
We make every effort to provide accurate images and ingredients of each product. However, suppliers, information and images may change at short notice and individual packaging is dependent on stock. Please ensure you check the ingredients thoroughly on the actual product before use.
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
Change of Mind Returns Policy
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
Products Exempt from Change of Mind Returns
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
Perfumes and colognes
Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.
How to Process a Return for Change of Mind
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Healthylife Faulty Products Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
How to Process a Return for a Faulty Product
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Proof of Purchase
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.