Tears Naturale Liquid Eye Drops 15ml
Tears Naturale Artificial Tears have been specially formulated to provide soothing relief from the symptoms associated with dry irritated eyes. Dry Eye is when the tear film that coats our eyes is non-existent or is insufficient to keep eyes adequately lubricated. As well as dryness, this may cause irritation, stinging and a scratchy or gritty feeling.
The Tears Naturale formula compliments natural tears to lubricate and relieve irritation, grittiness, and burning.
Dry eyes may be the result of exposure to environment (wind, sun, pollution, dust, smoke, pollen, or air-conditioning), screen use, ageing, medical conditions, or medications (nntihistamines or decongestants).
DUASORB (Hypromellose 3 mg/ml and Dextran 70 1 mg/ml).
Preservative: Polyquad (Polyquaternium-1) 0.011 mg/ml
Wash your hands before you start.
Hold the bottle pointing down, between your thumb and fingers.
Tilt your head back. Pull down your lower eyelid with a finger, until there is a 'pocket' between the eyelid and your eye.
Instil 1 or 2 drops in this 'pocket' as required or as directed by your doctor or pharmacist.
Do not touch your eye or eyelid, surrounding areas or other surfaces with the dropper. It could infect the drops.
Gently press on the base of the bottle to release one drop at a time.
Do not squeeze the bottle, only a gentle press on the bottom is needed.
If you use drops in both eyes, repeat the steps for your other eye.
Put the bottle cap firmly back on immediately after use.
Store below 25°C.
Discard container 6 months after opening. Use before expiration date.
Always read the label and follow the directions for use.
Ophthalmic use only. It is essential that you follow your eye care practitioner's directions and all labelling instructions for proper use of the product. If you experience headache, eye pain, persistent eye discomfort, excessive tearing, vision changes or redness of the eye or if the condition worsens or persists for more than 72 hours, remove any contact lenses, discontinue use of the eye drops and consult your eye care practitioner. Do not use if you are sensitive to any ingredient in this product. Sterile until opened. Keep out of reach of children.
Incorrect use could be harmful this product may not be right for you. Read the warnings for use before purchase & if symptoms persist, talk to your health professionalDelivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
Change of Mind Returns Policy
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
Products Exempt from Change of Mind Returns
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
Perfumes and colognes
Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.
How to Process a Return for Change of Mind
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Healthylife Faulty Products Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
How to Process a Return for a Faulty Product
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Proof of Purchase
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.