Welcare Stay-Dry Wireless Bedwetting Alarm
Help your child achieve dry, worry-free nights with the Welcare Stay-Dry Wireless Bedwetting Alarm WBA200. Specially designed for children aged 5 and older, this innovative solution uses behavioral training to gently encourage your child to respond to a full bladder during sleep.
The wireless design offers flexibility with sound, vibration, or a combination of both, ensuring comfort and effectiveness. Its portable design, quick USB charging, and easy maintenance make it perfect for busy families. Plus, the included progress chart and reward stickers keep children motivated and engaged, making the process a positive experience for everyone.
Features:
- Wireless and Portable Design: Easy-to-wear urine detection sensor and transmitter with a back clip for comfort and ease of use, free from restrictive wires.
- Customizable Alert Modes: Choose from sound, vibration, or both, tailored to your child's preferences.
- Behavioral Training Support: Helps children develop the ability to stay dry through gentle conditioning.
- Progress Tracking Tools: Includes a progress chart and stickers for positive reinforcement.
- Rechargeable and Efficient: Battery level indicator and quick USB charging for minimal downtime.
- Child-Friendly Design: Specifically designed to deliver the best results for children aged 5 and over.
Packaging Contents:
- 1 x Bedwetting Alarm Receiver
- 1 x Urine Detection Sensor & Transmitter
- 1 x Charging/Storage Case
- 1 x USB Charging Cable
- 1 x Progress Chart with Reward Stickers
- 1 x Instruction Manual & Warranty Information
Not recommended for children under 5 years of age.
Before Using the Bedwetting Alarm
- Carefully remove all packaging materials and keep the enclosed documents in a safe place.
- Keep the packaging, product, and its components out of reach of children.
- Check the product is intact. DO NOT use if broken.
- Charge the Receiver and Urine Detection Sensor & Transmitter using the provided Charging/Storage Case and USB Cable.
- Always check the battery to ensure that the alarm is still working. This can be checked by inserting a damp cloth in the middle of the clip.
- Allow the child familiarise themselves with the product before using at night, so they are not frightened by the noise.
If any abnormalities are detected, please contact Welcare service centre:
In Australia - 1800 807 464
In New Zealand - 0800 523 583
Using the Bedwetting Alarm
1. Power On/Off switch: - Slide the switch to the Right to turn ON the receiver, - Slide the switch to the Left to turn OFF the receiver.
2. Select the mode you wish to use: • Vibration Mode: - Icons light up sequentially, then locks on vibration mode automatically symbol will appear. - Press the OK button to confirm. • Sound Mode: - Press the SET button 3 times the screen symbol will appear. - Press the OK button to confirm. • Vibration + Sound Mode: - Press the SET button 4 times, the screen symbols will appear. - Press the OK button to confirm.
3. Urine Detection Sensor & Transmitter: • Open and attach the Urine Detection Sensor & Transmitter Back Clip to the front of the underwear or pyjamas, positioning it where urine is most likely detected.
Alarm Response:
- When the first sign of moisture is detected, the symbol appears on the screen along with the sound and/or vibration symbol/s depending on the alarm mode set.
- The alarm will sound and/or vibrate to wake the child.
- Press any button to cancel the alarm.
- The alarm symbol will disappear and return to normal mode.
- After the alarm has sounded and/or vibrated and the child wakes up (they may need assistance): - Unclip the Urine Detection Sensor & Transmitter from the child's underwear/pyjamas. - The child should then go to the toilet and finish emptying their bladder.
- Immediately clean and dry the Urine Detection Sensor & Transmitter (to avoid corrosion) as per Cleaning instructions on page 13.
- Re-attach the Urine Detection Sensor & Transmitter using the Back Clip to the child's clean dry underwear or pyjamas.
Helpful Hints
- Remind the child each night that when the alarm triggers and their underwear is wet they need to stop 'weeing' and go to the toilet.
- Leave a night light on in case the child is frightened when the alarm goes off. This will also help them navigate safely to the toilet in the dark.
- Make sure you are close enough to the child's room to be able to hear the alarm and help them as needed.
- Keep a spare set of sheets, underwear and pyjamas close by.
- The program may be slow and frustrating, but always remember to offer encouragement and give praise when the child has a dry night. Do not scold the child if they wet the bed.
- Restricting intake of liquids before bedtime does not help treat bedwetting. It is important the child has enough to drink during the day.
- Drinks containing caffeine should be avoided.
Progress Chart
- A progress chart and stickers have been included to help keep track of the child's progress. Ask the child if they remember the alarm going off and what they did.
- You can also introduce a reward scheme for positive behaviour to encourage the child to want to succeed.
Completion of Training
- The child should continue to use the alarm until they have had 14 consecutive dry nights.
- It can take up to 12 weeks for a child to be fully dry at night without needing the bedwetting alarm. To reduce the chance of relapse, the process of “overlearning” can be implemented. Ask your healthcare professional if the child should trial this process before discontinuing the alarm. This process should not be used if the child is on Desmopressin medication.
- The child should have a large drink each night in the hour before bed and continue with alarm training, until a further 14 consecutive dry nights have been achieved.
- When the child has reached 14 dry nights in a row using the over-learning method, the alarm is no longer required, and the pre-bedtime drink can be stopped.
- A relapse is when the child wets the bed two or more nights consecutively. If relapse occurs, repeating alarm training will often produce a good response.
- If bedwetting persists after 3 to 6 months of alarm training, alternative treatment options should be considered.
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
Change of Mind Returns Policy
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
Products Exempt from Change of Mind Returns
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
Perfumes and colognes
Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.
How to Process a Return for Change of Mind
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Healthylife Faulty Products Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
How to Process a Return for a Faulty Product
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Proof of Purchase
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.