Brand: Aveda
GENERAL CONDITIONS
- You will receive tracking information for orders going via Australia Post. There is often a time delay of 3-4 hours before tracking information is available eg if you receive the tracking number at 4 pm, tracking information will not be available until approx 8 pm.
- Unless specified in the checkout, all orders require a signature at the time of delivery. You are able to give authority to leave at the time of order - Perfumery assumes no responsibility if you give this authority with your order.
- If you are not at your nominated address when the courier arrives (and you have not given authority to leave), the parcel will be returned to your local post office (Australia Post orders) and a card left informing you of the attempted delivery. Australia Post will try to deliver your parcel twice. Couriers will also leave a card; you will need to contact the number on the card to re-arrange delivery.
- If you are not going to be at home during the day, we recommend that you provide a work address (along with the business name).
- Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge.
- In the unlikely event that your parcel is delayed by the logistics carrier, we, unfortunately, cannot refund the goods until the parcel has been RTS (returned to sender) or confirmed by the logistics carrier as lost.
- If we are unable to deliver your goods after multiple attempts, and the package is returned to us, re-shipping charges will apply. Check your address details carefully at the time of order - returns due to incomplete or incorrect information will incur additional charges.
RETURNS
Returns must be initiated as soon as item is received for faulty or incorrect items.
Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will need to send the item back at your cost once received.
Perfumery does not issue refunds for fragrances that may smell different from something previously purchased or worn. It is important you undertake your own research on a fragrance to ensure it is exactly what you are after.
Please note that due to the nature of our products, we do not offer returns or exchanges for change of mind.
DAMAGED OR FAULTY PRODUCTS
Any claim against a product sold by Perfumery (PPL) must be lodged in writing (via your account with photo proof) as soon as the item is received.
If it is then agreed that the item should be returned to PPL, then this must be received by Perfumery within a reasonable timeframe.
INCORRECT PRODUCTS
All orders are picked and checked twice prior to sending them.
In the very rare instance that Perfumery has sent you an incorrect product, please leave the item unopened and contact Perfumery.
We will provide you with a Reply-Paid address and send the correct item. Any opened products, regardless of it incorrectly sent, are not eligible for return.