JOYBUY Dust/Garbage Bags for Xiaomi Dreame D10 Plus / D10S Plus / RLS3D / X10 Robot Vacuum
Notice
Please make sure to confirm your equipment model before placing an order
The product page mentions the relevant accessory models. You can check the specific product model on the nameplate at the bottom of the product for matching purchases. If you make a refund due to purchasing the wrong model, you will be responsible for the return shipping cost
1: We sell compatible alternative products.
2: The packaging includes all the packaging shown in the picture, which option did you choose on it.
3: If the package is lost or damaged during transportation, we will refund you and you should contact us as soon as possible.
4: Please contact us before leaving any negative feedback or causing any disputes
Delivery varies by location, please see the expected timeframe to receive your product below:
7-10 business days
No delivery to PO Box addresses or Parcel Lockers.
If you are unavailable at the time of delivery re-delivery fees may apply.
Change of Mind
We allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of the product being delivered to you. You will be responsible for the cost of returning the item. Once the item has been received and assessed by our warehouse, we will proceed to refund the amount of the product, less the cost of returning the item.
Exclusions to our change of mind policy
We do not allow change of mind returns on all products. Excluded products include:
heavy, large and bulky items (e.g. furniture, mattresses, large or heavy appliances);
consumables (e.g. cosmetics);
health products;
jewellery;
toppers, underlays, pillows and quilts;
intimates (including underwear, swimwear, socks and hosiery).
Products which are on promotion (indicated by a ‘Sale’ or ‘Limited Time Deal’ badge) are also ineligible for change of mind returns.
We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards. These include where:
we believe have made an unreasonable amount of change of mind return requests; or
we suspect fraud, misuse or abuse of this this policy.
Damaged or faulty items
If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.