Zostrix HP Topical Analgesic Cream 45g
Zostrix is for pain relief associated with shingles and diabetic neuropathy.
Zostrix is a white topical analgesic cream made from purified capsaicin, a natural extract from chili peppers. Capsaicin is believed to act on a substance in the body, which is involved in transmission of pain impulses, known as Substance P. It is believed that regular application of capsaicin (Zostrix HP) to the affected area will in time reduce the amount of Substance P in nearby nerve endings. With less of Substance P present, pain may be less intense and in some cases, there may be a cessation of pain. Zostrix works gradually.
Zostrix-HP contains 0.075% w/w of capsaicin as the active ingredient.
It also contains: Arlacel 165, Benzyl alcohol, Cetyl alcohol, Isopropyl myristate, Soft white paraffin, Sorbitol solution & Purified water.
This medicine does not contain lactose, sucrose, gluten, tartrazine, or any azo dyes.
For use in adults and children 2 years of age and older:
1. Apply Zostrix 3 to 4 times a day, every day. Apply just enough to cover the affected area (a small fingertip is usually enough).
2. Massage Zostrix cream into the skin on the front, back and sides of the affected area until no residue remains.
3. Unless treating hands, always wash hands thoroughly with soap and water after the application and avoid contact with sensitive areas, such as eyes.
Keep your tube of cream in the box until it is time to use it.
Keep your cream in a cool dry place where the temperature stays below 25°C.
Always read the label. Use only as directed. If symptoms persist consult your pharmacist or your Healthcare Professional. For external use only. Avoid the eyes.
Do not use this medicine on active shingles.
Do not use if you are allergic to any medicine containing capsaicin or any of the ingredients listed at the end of this leaflet.
Do not apply Zostrix Cream to broken or irritated skin. Zostrix Cream is not suitable for children. The safety of use of Zostrix Cream in pregnancy or breastfeeding has not been established.
Reactions Zostrix Cream may cause a brief burning feeling when applied. This burning is more common when Zostrix Cream is used less than 3 - 4 times a day or too much Zostrix Cream is used or if Zostrix Cream is applied just before or after a bath or shower.
Patients should avoid taking a hot bath/shower just before or after applying Zostrix, as it can enhance the burning sensation.
Tight bandages should not be applied on top of Zostrix cream.
Incorrect use could be harmful this product may not be right for you. Read the warnings for use before purchase & if symptoms persist, talk to your health professionalDelivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
Change of Mind Returns Policy
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
Products Exempt from Change of Mind Returns
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
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Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
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How to Process a Return for Change of Mind
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Healthylife Faulty Products Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
How to Process a Return for a Faulty Product
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Proof of Purchase
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.