- Eco-Friendly 500g Bamboo Charcoal Fiber Knitted Fabric: Immerse yourself in the perfect blend of sustainability, comfort, and breathability. Our premium bamboo charcoal fiber knitted fabric not only provides a luxurious feel but also ensures optimal airflow, moisture absorption, and a hypoallergenic sleeping environment, keeping bacteria and dust mites at bay.
- Egg-Crate High-Density Wave Cotton Filling: Experience the ultimate in relaxation with our specially crafted egg-crate high-density wave cotton filling. This unique design not only offers exceptional support but also provides a gentle massaging effect, soothing your body and mind as you drift into a state of tranquility.
- High-Density Sponge Support: Sink into a cloud of comfort with our high-density sponge support layer. Engineered to provide exceptional breathability, this layer ensures optimal airflow, allowing you to stay cool and comfortable throughout the night.
- 7-Zone Independent Pocket Spring System: Indulge in personalized comfort with our cutting-edge 7-zone independent pocket spring system. Each zone is meticulously designed to cater to different areas of your body, offering customized levels of softness and firmness. Reinforced support around the edges guarantees stability and durability, providing you with unparalleled sleep quality.
- Breathable Bottom Fabric: We understand the importance of a fresh sleep climate, which is why our mattress features a specially designed breathable bottom fabric. This allows for enhanced air circulation, ensuring a cool and invigorating sleep experience.
- Elevate your sleep to new heights of luxury and comfort with our irresistible new mattress. It's time to embrace the sleep you truly deserve. Don't miss out - bring home this dream-inducing mattress today and unlock the secrets to a rejuvenating slumber.
- Material: knitted fabric / non-woven fabric / spray cotton / wave cotton / sponge
- Firmness: Medium Firm
- Colour: Dark
- Thickness: 32cm
- Overall dimension: Single: 188x92x32cm
- IMPORTANT: After opening the box, please place the mattress on a flat, even ground surface before unrolling and opening the vacuum packaging to commence the expansion process. Do not open the mattress for expansion on a bed frame.
- Please note that mattress firmness is subjective and can vary between individuals. While we accurately represent the manufacturer's firmness rating in our listings, it's important to understand that personal preferences may differ. Therefore, any differences in perceived firmness, including variations in different parts of the mattress, do not constitute a product defect or misrepresentation. We appreciate your understanding and encourage open communication for any inquiries prior to purchasing,
- For mattresses sold and transported in vacuum-compressed packaging, please ensure that you carefully inspect the printed product dimensions and details on the packaging box before decompressing the mattress, and confirm that you indeed require the item. Once the mattress is decompressed, it cannot be resealed in its original packaging and cannot be recompressed or resold. This means that the item will no longer be in its original condition. By purchasing this item, the buyer agrees that the seller may refuse returns of decompressed mattresses or issue a refund equivalent to 50% of the purchase price, at our discretion. In any case, shipping fees will not be refunded.
- Buyer agrees that items that have been stained, dyed, or damaged are no longer in their original condition and are not eligible for return. If the item returned to us is found to be stained, dyed, or damaged, we reserve the right to refuse the return. In such cases, the item will be made available for pickup by the buyer at the return address.
- There may be a colour discrepancy between the actual product and photos due to different lighting, angles and varying monitor or screen settings depending on the device used.
- Decorations and other items are shown for display purposes only and not included.
- This product is packaged by high tech vacuum rolled packaging technology for easy handling and transport. Mattress will begin expanding in minutes after unpacking and will be usable within 1 day. Please allow the mattress to expand for at least 24 hours before you sleep on it. Mattress may take up to 30 days to fully restore. Due to compressed packaging, the mattress height may be less by around 3-4cm after expansion. Please do not place an order if you require an exact 25cm height.
Shipping Policy
In normal circumstances, orders are dispatched in 1-2 business days after it is received in our system. If you require a postponed delivery date, please contact us prior to placing an order.
After you have placed your order, shipping address or order details generally cannot be changed as our warehouse will process your order for dispatch as soon as possible.
Delivery, whether standard or express, is made to the ground floor level only (not including stairs). For special requirements or requests, including two-person delivery booking or delivery involving stairs or lifts, please contact us prior to making an order.
If standard delivery with tracking number applies for your order, please follow delivery on the courier website and allow up to around 10-12 business days from dispatch date for delivery. Courier may deliver earlier or after this time frame depending on different circumstances and schedules. Please contact us for ETA updates after standard transit time has passed.
Our couriers operate on weekdays, Mon-Fri standard business hours only. In rare circumstances, for example during high volumes of freight, the courier may make alternative arrangements to deliver on a weekend at their own discretion - please follow delivery progress on the courier website with the tracking number provided for your order.
Please contact us if you have any questions about your shipping address before placing your order or alternatively we will contact you if your shipping address is undeliverable.
Additional shipping fees
Remote or regional areas may incur extra costs for delivery. Alternatively, some areas are excluded from standard delivery if it is not covered by our couriers. If the shipping fee paid for order can cover delivery for your address, we will proceed with dispatch as normal. In exceptional cases, however, we may contact you to cover the shortfall to proceed with dispatch and reserve the right to cancel your order with a full refund.
Additional shipping fees can apply for special requirements or requests including two-person delivery jobs, multi-level or high rise buildings or deliveries involving stairs or lifts. In some cases these circumstances can cause failed deliveries. Please contact us prior to placing an order.
We do not cover any redirection or other delivery costs that occur due to incorrect, incomplete or unaccessible delivery addresses provided for the order or any other reason to cause failed delivery.
Shipping information requirements for orders
Please provide a contactable mobile number and email address for your order. Couriers may contact you to clarify delivery details in order to proceed with delivery.
Complete addresses may be required to enable delivery (e.g. Unit numbers, PO Box number, etc.)
For business addresses, please ensure it is open during standard courier weekday business hours.
If you would like to provide Authority to Leave (ATL) instructions, please incorporate this into your shipping address details at checkout and ensure that the shipping address enables a safe ATL to be made. In most circumstances where ATL can be safely made, ATL is the default delivery method due to contactless delivery policies and limited capacity to hold goods at courier depots.
Large item orders
Street addresses are required for all large item(s) orders. Non-street addresses include the following: Parcel Locker, Parcel Collect, ParcelPoint, PO Box, Locker Bag or Mail delivery centres.
Assistance may be required with unloading and carrying goods. In some circumstances, couriers may be unable to deliver goods to your door if it is not at the ground floor or stairs present. Please arrange for able-bodied person(s) to be available on the day of delivery to provide assistance.
If you are unable to provide assistance or arrange for someone to assist our courier, please contact us prior to placing an order.
The street address must provide parking or a loading area nearby to enable delivery.
Delivery issues
If there are any issues with the goods you receive, please take photographic evidence on the day of delivery and notify us immediately for courier review.
If your order is not delivered within the standard transit time frame which can be extended during peak delivery volumes or delivery restrictions, please contact us to lodge enquiry with courier. Note that non-delivery claims must be alerted to us within a month from your order date at the latest to enable courier investigations into your consignment.
Product Warranty Period & Change of Mind Returns
All Furniture, Fitness & Gym Equipment, Vehicle-related products come with a 1 year warranty for product support.
All other small-medium sized items come with a 3 month warranty.
We can provide a replacement item or arrange refund upon receiving your return of the product within reasonable timeframe.
If 30 days have passed, please note we do not accept change of mind returns of used products for full refunds or order cancellations. If a product issue is notified within the applicable warranty period, we can provide after-sales service.
Returns Policy
All "Accepted Items" (excluding items mentioned in “Excluded items” below) can be returned for an exchange or refund.
For returns or exchanges, we do not cover all shipping costs incurred for the order if it's due to change of mind, damage caused from non-standard use or found to be a functional item (if return was arranged from claim of fault).
For all exchanges or order variations, any difference between the prices of the product you purchased and the new item you are exchanging will need to be settled as appropriate or agreed.
Accepted Items
To be eligible for a change of mind return, the item must be unopened, unused, undamaged and in the original condition and packaging as you have received it.
Excluded Items
We do not offer change of mind returns on:
Mattresses
Personal care items
Floor stock
Items that were sold “As Is” with notified defects or variations
Refund Processing
All delivery fees will not be refunded or credited so please choose carefully when purchasing items.
For change of mind returns, the item must be returned in a restockable condition (see Accepted Items above) to enable order cancellation. All delivery fees (initial postage and return postage if applicable) that were incurred are deducted from the refundable amount, and a 10% restock fee may be further deducted to cover the time and effort undertaken by our warehouse team to process your return. The total amount refunded is the remaining amount after all fees are deducted.
Returns Process
For all return requests, please contact our customer service team with details about your order. Once your return request is approved, a return authorisation slip will be provided for you to print out and attach to the outside of the package.
You may be required to arrange the return depending on the situation. If return is arranged by us, please note different courier processes apply that you will be required to follow for a successful return collection. If the courier requirements or requests are not met, this may result in a futiled or failed pickup. In this event we may, at our discretion, assist with rebooking a return job depending on the cause of the futiled pickup.
Please note that you may be required to completely remove previous consignment labels that were used to effect the initial delivery before attaching new return labels to avoid delivery confusion. Marking off the barcode may not suffice.
Warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage caused by our products. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.