JOYBUY Insulated Lunch Tote Bag – With Ice Pack, Reusable Thermal Container
Large Capacity Design: Lightweight and portable size, large capacity and upgraded size design make the insulated lunch bag for men and women suitable for carrying lunch boxes, fruits, drinks, snacks, or storing small objects such as power banks and mobile phones.
Portable design: The edge of the handle of the lunch bag is exquisitely lined, and the reinforced design makes it easy to carry, and it will not pinch your hands when you carry it for a long time; the hook and loop closure is convenient and quick to use.
Wide Applications: Suitable for white-collar workers, office workers, etc. to use in work, travel, picnic, hiking, mountaineering, outing, and other occasions, can keep food fresh for several hours, and it is effective in keeping warm or cold.
Delivery varies by location, please see the expected timeframe to receive your product below:
7-10 business days
No delivery to PO Box addresses or Parcel Lockers.
If you are unavailable at the time of delivery re-delivery fees may apply.
Change of Mind
We allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of the product being delivered to you. You will be responsible for the cost of returning the item. Once the item has been received and assessed by our warehouse, we will proceed to refund the amount of the product, less the cost of returning the item.
Exclusions to our change of mind policy
We do not allow change of mind returns on all products. Excluded products include:
heavy, large and bulky items (e.g. furniture, mattresses, large or heavy appliances);
consumables (e.g. cosmetics);
health products;
jewellery;
toppers, underlays, pillows and quilts;
intimates (including underwear, swimwear, socks and hosiery).
Products which are on promotion (indicated by a ‘Sale’ or ‘Limited Time Deal’ badge) are also ineligible for change of mind returns.
We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards. These include where:
we believe have made an unreasonable amount of change of mind return requests; or
we suspect fraud, misuse or abuse of this this policy.
Damaged or faulty items
If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.