JOYBUY Oxford Cloth Portable Thermal Lunch Bag – Insulated Bento Tote

Material: Oxford cloth Color: Style 1, Style 2, Style 3 Size: 21 cm * 26 cm * 5 cm Package contents: Insulated bag * 1 1. Material: This cute lunch bag is made of high-density Oxford cloth and heavy aluminum Made into frustration. It keeps your food cool or warm for hours, making your food fresh and delicious. 2. Multifunctional - Easy to carry, easy to zip up, can be used as a lunch bag, picnic bag, grocery bag or shopping bag. The cute lunch bag is not only suitable for work and school, but also suitable for outdoor activities such as fishing, hiking, picnics, etc. 3. Product performance is waterproof, moisture-proof, breathable and wear-resistant. Lightweight and thickened handle, upgraded wear-resistant smooth zipper, easy to clean. 4. It can also store small personal items such as wallets, mobile phones, keys, etc.

Delivery varies by location, please see the expected timeframe to receive your product below:

7-10 business days

No delivery to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery re-delivery fees may apply.

Change of Mind

We allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of the product being delivered to you. You will be responsible for the cost of returning the item. Once the item has been received and assessed by our warehouse, we will proceed to refund the amount of the product, less the cost of returning the item.

Exclusions to our change of mind policy

We do not allow change of mind returns on all products. Excluded products include:

• heavy, large and bulky items (e.g. furniture, mattresses, large or heavy appliances);

• consumables (e.g. cosmetics);

• health products;

• jewellery;

• toppers, underlays, pillows and quilts;

• intimates (including underwear, swimwear, socks and hosiery).

Products which are on promotion (indicated by a ‘Sale’ or ‘Limited Time Deal’ badge) are also ineligible for change of mind returns.

We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards. These include where:

• we believe have made an unreasonable amount of change of mind return requests; or

• we suspect fraud, misuse or abuse of this this policy.

Damaged or faulty items

If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.