Dreame D20 Pro Plus Auto-Empty Robot Vacuum and Mop DRE-D20PP

Revolutionise your chore schedule with the Dreame D20 Pro Plus Auto-Empty Robot Vacuum and Mop. Offering hands-off maintenance and easy wet and dry cleaning, it comes equipped with an integrated dust collection system for 150 days empty-free disposal, while adjustable moisture and suction levels allow versatile, intuitive use across all surfaces. With smart mapping and carpet detection, this intelligent design harnesses sensor-based technology to deliver full coverage, adaptive floor care for real-time route optimisation, seamless navigation and a smooth, efficient performance. App-based controls make it simple to access settings and customise strategies at the touch of a button - plus, it automatically recharges and resumes where it left off, so you never have to worry about low battery or an unfinished routine!

Change of Mind

We may allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of the product being delivered to you. A $15 restocking fee which includes the return label is deducted per item returned. Once the item has been received and assessed by the returns team, we will proceed to refund the amount of the product, (excluding the original delivery charges).

Change of mind refunds for clothing, footwear and accessories will only be accepted if items are returned unworn, unused, and in saleable condition with the original tags attached. They must be returned in their original packaging, including sealed boxes, plastic bags, and shoe boxes.

Exclusions to our change of mind policy

We don't allow change of mind returns on the following products:

• heavy, large and bulky items (e.g. furniture, mattresses, large or heavy appliances);
• consumables (e.g. cosmetics);
• health products;
• jewellery;
• toppers, underlays, pillows and quilts;
• intimates (including underwear, swimwear, socks and hosiery).

Products which are on promotion are also ineligible for change of mind returns.

We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards. These include where:

• we believe have made an unreasonable amount of change of mind return requests; or
• we suspect fraud, misuse or abuse of this policy.

Damaged or faulty items

If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Multifunctional 2-in-1 design offers easy wet and dry cleaning on all surfaces
• Adjustable moisture and suction levels deliver versatile floor care
• Powerful 13000Pa Vormax suction effectively captures dirt and debris
• HyperStream DuoBrush ensures a smooth, tangle-free performance
• Automatic dust collection + disposal enables 150 days hands-free emptying
• Smart navigation system allows real-time path planning, precision mapping + obstacle avoidance
• Ultrasonic carpet sensing technology intelligently optimises suction
• Extendable side brush maximises coverage across hard to reach areas
• High capacity battery provides up to 285 minutes of uninterrupted runtime
• Self-charging capability - returns to dock, recharges and then resumes route!
• Intuitive app-based controls make it simple to customise and manage settings

Detailed Specifications

• Colour: Black
• Dimensions:
  • Robot Vacuum: 350 x 250 x 96.9 mm
  • Base Station: 440 x 298 x 452 mm
• Weight:
  • Robot Vacuum: 3.58kg
  • Base Station 3.91kg
• Battery Power: 5200mAh
• Suction Power (max): 13000Pa
• Water Tank Capacity: 350ml
• Dust Box Capacity: 500ml
• Dust Bag Capacity: 5L

Package Contents

• 1 x Robot Vacuum
• 1 x Auto-Empty Base Station
• 1 x Main Brush & Brush Guard (Pre-Installed)
• 1 x Side Brush (Pre-Installed)
• 2 x Dust Bag (1 x Pre-Installed)
• 1 x Dust Box (Pre-Installed)
• 1 x Water Tank (Pre-Installed)
• 1 x Mop Pad (Pre-Installed)
• 1 x Mop Pad Holder
• 1 x Base Station Ramp Extension Plate
• 1 x User Manual

Products which are on promotion are also ineligible for change of mind returns.

Change of mind refunds for clothing, footwear and accessories will only be accepted if items are returned unworn, unused, and in saleable condition with the original tags attached. They must be returned in their original packaging, including sealed boxes, plastic bags, and shoe boxes.