Ecovacs Deebot X5 Pro Omni Robot Vacuum & Mop - White

Brand New - 100% Australian Stock

The Ecovacs Deebot X5 Pro Omni is a premium robotic vacuum and mop designed to deliver exceptional cleaning performance with minimal effort. Equipped with advanced navigation, powerful suction, and automated maintenance, it provides a true set-and-forget cleaning solution.

• AINA 2.0 Intelligent Navigation: Real-time mapping and obstacle avoidance for precise and efficient cleaning.
• 12,800 Pa suction power: Captures dust, debris, and pet hair with ease.
• TruEdge Adaptive Edge Mopping: Ensures meticulous cleaning along walls and corners.
• ZeroTangle technology: Prevents hair entanglement on the brush, reducing maintenance time.
• 15 mm mop auto-lift: Automatically raises mopping pads on carpets to avoid moisture damage.
• 22 mm threshold crossing: Seamlessly transitions between rooms and flooring types.
• OMNI All-in-One Station: Automates dust emptying, hot-water mop washing at 70°C, and hot-air drying.
• YIKO AI Voice Assistant: Enables convenient voice control and smart home integration.

• 1 × Deebot X5 Pro Omni Robot (White)
• 1 × OMNI All-in-One Station
• 1 × Power cord
• 1 × Mopping pad plate with washable pads
• 1 × Side brush
• 1 × Main brush with cover
• 1 × Filter
• 1 × Dust bag
• 1 × Clean water tank
• 1 × Dirty water tank
• 1 × Multi-function cleaning tool
• 1 × User manual

Specifications, features, and package contents are provided by the manufacturer and are correct to the best of our knowledge at the time of listing. The manufacturer may change product design, packaging, or specifications without notice. Actual product may vary slightly from images or description. Buyers should confirm suitability for their intended use before purchase. Errors and omissions excepted.

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 1-9 business days

Returns Policy

Our Commitment to Satisfaction

We prioritise your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and our returns policy is designed to ensure a straightforward and fair process for addressing these situations.

30-Day Change of Mind Policy

You have 30 days from the delivery of your item to request a return if you change your mind. To qualify for a return, the item must be in the same condition you received it: unused, unopened, sealed and in its original packaging. To initiate a return, please contact us on marketplace with your order details and reason for the return. Note that return shipping costs are the responsibility of the customer.

We advise shipping returns with tracking and insurance for your protection, as we are not liable for return items that are lost or damaged during transit.

Restocking Fees

For items returned that do not meet our return criteria (e.g., opened packaging or used items), we reserve the right to refuse the return or charge a restocking fee. The restocking fee will be determined at our discretion, based on the condition of the returned item. Additionally, in the event of a return refusal, the customer may be responsible for any shipping costs associated with returning the item to them.

Damaged in Transit, Defective Products & Manufacturer Warranty

If your product is damaged in transit, defective upon arrival or within the first 30 days, please contact us immediately with details and photos of the issue. For defects that arise after the 30-day period and fall under the manufacturer's warranty, we will assist you in the warranty claim process to ensure you receive a timely resolution.

Your Rights Under Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Returns Process

To request a return for a refund or exchange, please contact us with your name, contact details, order number, product code/name, and a brief description of the issue. Attach any relevant images if necessary. Upon approval, we will provide you with the relevant return instructions.

We endeavour to process your refund or exchange within 3 working days of receiving the item/s back provided the conditions specified in this returns policy are met.

Any refund will be processed back to the customer account using the same payment method used when placing the order.

Package Refusal

Refusing delivery of the package or for any return to sender parcels without our prior agreement may result in a restocking or reshipment fee and potential forfeiture of any refunds or exchanges.

We reserve the right to amend our returns policy at any time.