Fast dispatch from our local warehouse based in Geelong - Victoria, we use a small, trusted network of delivery partners to help get you the Conni products you need, when you need them most.
Your order is picked, packed, and dispatched within 24 business hours of receiving your order by our team at our warehouse.
We're all about making your experience with us as enjoyable and hassle-free as possible. We understand that sometimes things don't quite work out, and that's why we've put together a returns policy that's as friendly and accommodating as our team!
Our official policy states that we have a 30-day window for accepting returns. To keep everything organised, we kindly ask that you send your items back with a return authority and in their original packaging, plus body-worn products cannot be refunded.
But here's the secret: we're not sticklers for rules when it comes to keeping our customers happy!
In fact, we often bend the rules (or even break them!) just to put a smile on your face. Our primary goal is to ensure that you are satisfied with your experience, so if you find yourself in a tricky returns situation, don't hesitate to get in touch with our amazing customer service team. They're experts at finding creative solutions that will hopefully leave you feeling like a winner. Most of our customers appreciate the personalised care we provide and don't take advantage of our generosity. As a small business, we rely on the trust and goodwill of our loyal customers.
We are here to help as best we can and that's why we want to be as flexible as possible.
So, whether it's a product that didn't quite meet your expectations or a sizing mishap, we're here to help. Remember, we don't just sell top-quality, eco-friendly products - we also specialise in spreading happiness, one return at a time!