A headset that's got your back With Engage 50 II, calls have more clarity and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.
This headset has been designed with you in mind (you're welcome). It's light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you're wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there's no better headset to help you make every customer your most satisfied customer yet.
It's not rocket science. But it is very clever.
A software system that can analyse conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact centre headsets.
Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customer's call experience, including background noise, the position of your microphone, silence and interruptions. 1
Customer call experience is improved in real-time (high fives all around). And onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.
Leading monitoring solutions have gone one step further and integrated our insightful call analytics with their solutions, extending their value by enabling you to access our call data together with other data within their monitoring solutions. This gives a much clearer view of the customer experience enabling you to pinpoint and address specific issues.
Magic mic
Sound quality can make or break a call, so we built Engage 50 II to be the best headset for clear customer calls*. In fact, this headset has not one, but three microphones, for awesome background noise-cancellation that'll let your customer hear every single word you say, enabling accurate speech-to-text for spot-on call transcription.
Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.
Great comfort isn't a given. It's engineered.
An uncomfortable agent makes for an awkward call, so we've designed Engage 50 II to be so comfortable that you'll barely know it's there. Weighing in at as little as 1.5oz, or 45g*, it's super lightweight, with angled cushions for the most comfortable fit.
We've also popped an innovative maze-shaped pattern inside the earcups of every headset. It's based on studies of actual users like you and designed specifically to relieve pressure on the most common 'problem areas', helping you stay relaxed and focused on the needs of your customer.
One tough cookie (well, headset)
Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.
It's easy to make bold claims, but we're so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we've added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.
Every caller, crystal clear
With advanced speakers and innovative noise-isolating earcups that fit perfectly, you'll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)
With Engage 50 II's specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp - just another clever feature bringing calm efficiency to every conversation.
What's in it for you?
- These supra-aural Engage 50 II give you the comfort of portability
- Boom microphone is designed in such a manner that it will never miss a word you say
- Great for Audio/Visual Labs, Assisted Listening Systems and more that have a Mono jack for non-stereo use
- Hear every detail crisp and clear with a frequency response of 50 Hz-20 kHz
Delivery
This item is sold and shipped by an Everyday Market Partner. Delivery costs and estimated delivery timeframes are shown on the product page.
Returns
Returns or refunds for Everyday Market items can't be processed in-store. These items are sold and shipped by our Everyday Market Partners, so all returns must be arranged online via Feedback & Enquiry form.
Change of Mind Returns
You can request a change of mind return within 30 days of purchase if your item is in new condition. Items must be unused, undamaged, and returned in their original packaging, including all tags for clothing, footwear and accessories. Some items aren’t eligible for a change of mind return, including bulky items, personal or hygiene-sensitive products, perishables, custom or personalised items, e-gift cards, prepaid SIMs, and dangerous goods. If your change of mind return is approved, a return fee may apply and will be deducted from your final refund. For full details and exclusions, please see our Change of Mind Returns Policy.
Faulty or Damaged Returns
If your item is faulty or arrives damaged, please contact the Everyday Market Partner as soon as possible via Feedback & Enquiry form. Providing clear details and photos will help the Everyday Market Partner assess the issue and work with you to resolve it quickly. Your rights under the Australian Consumer Law still apply.