Return Policy
All of our items come with a 30-day free return policy.
If you need to return, please contact us, let us know the detailed problem and send us some pictures for confirmation.
We reserve the right to refuse any returns for objective reasons.
Shipping Policy
All of our items are shipped free with tracking numbers.
Orders will be shipped within 3 working days upon receipt of payment. Most orders will be shipped within 1 working day.
In most cases, shipping takes 8-12 working days.
Ordered products will be sent out in about 2 business days and completed in about 7-12 business days.
We partner with courier companies such as Australia Post, Aramex, Couriersplease.
No delivery to PO Box addresses or Parcel Lockers.
Change of Mind Returns
Toyberry will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving order;
- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Toyberry, you will not be eligible for a return.
You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
Incorrect of Faulty GoodsÂ
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us to arrange a return delivery and a refund or exchange.
Warranty InformationÂ
Products comply with local Minimum Warranty Expectations, which is 3 months.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.