Dream Solutions Royal Medium Queen Mattress

What your Dream Solutions Mattress Warranty covers:

A guarantee that within 10 years of purchasing, your Dream Solutions mattress will be replaced at 1825 Interiors' discretion for any manufacturing defects of the mattress.  The warranty covers excessive body imprints only. In the general course of use, if you find the body imprint you have left on the mattress is larger than 10% of the mattress height, we will assess it as a warranty case.  

The warranty does not apply in the case of the wrong bed base used. The warranty is voided if, upon inspection, a mattress protector has not been used, and it is soiled.

What your Dream Solutions Warranty does not cover:

•    Normal body impression. This is a normal occurrence on the quilted surface of the mattress as the upholstery layers are conforming to your body contours and weight. Any depression of less than 10% of the original mattress height is considered normal and is not covered under the warranty.
•    Soiled or burnt mattress.
•    Damage due to improper usage and handling or abuse.
•    Mattress smell - it is normal for a new foam mattress to have a natural odour. The smell will usually disappear relatively quickly when placed in a ventilated room to air out.
•    Damage caused by moving the mattress. Warranty is not covered if you tear any seam or bend the board frame while rotating the mattress or moving in general.
•    Firmness and comfort preference. If over the course of use, you find your mattress does not meet your firmness or comfort expectations, this is not covered under warranty.
•    Minor manufacturing defects e.g. a small loose stitch or small tear that can be fixed with minor hand sewing.
•    General tear and wear
•    Sheet fit

What bed bases revoke the Dream Solutions Warranty?

•    Dream Solutions mattresses have a zone pocket spring system which is designed to work on any firm flat surface or slatted bed base. If our mattresses are used with sprung or adjustable bed bases this will void the warranty. Please be aware sprung or adjustable bed bases can interfere and damage the springs, changing the feel and performance of the mattress, and are therefore not covered by our warranty.

Please note that under relevant health regulations, all mattresses and soft furnishing items including mattresses, mattress protectors etc. are non-refundable unless faulty. 

We encourage you to make your selection carefully prior to your purchase.

Delivery

Within 14-30 days depending on the location

Dispatch from Our Warehouses

• Your order will be carefully prepared and dispatched from our warehouses located in Sydney, the ACT, or regional NSW.

• Due to traffic conditions and workload, we cannot provide a specific arrival time on the date of delivery. For your convenience, our delivery driver may call or SMS you prior to arrival.

Delivery to Your Door

• This service includes ground-level delivery only. It does not include carrying items upstairs, assembly, or rubbish removal.

Product Inspection

• At the time of delivery, you or your agent must fully inspect the products to confirm they are in good condition before signing any paperwork.

• Delivery dates cannot be changed once confirmed without written consent from an authorised employee.

• Any damage upon delivery must be reported to the contact email. Please contact us via the Contact Us link to raise a damage claim within 2 days of delivery.

• Delivery charges are non-refundable once the service has been rendered.

Measure & Check Products Fit

• Before making a purchase, please check the measurements of the product. Some furniture is delivered fully assembled. It is your responsibility to ensure the item will fit into your home, including through doorways, hallways, and tight corners. Measurements are available on our website or from your nearest store.

• If you’re concerned about space, we recommend taking final measurements before delivery.

• For large items such as sofas, beds, dressers, or entertainment units, always measure both the space and access points to ensure they’ll fit.

Missed Deliveries & Storage Fees

• We will call or SMS you prior to your delivery date to confirm availability.

• If you are unavailable, please inform us at least 48 hours in advance so we can reschedule.

• If you miss your delivery (i.e. you are not home to receive it), a second delivery fee will be charged.

• You must accept delivery of your products within 7 days of being notified they are available. Failure to do so may result in storage fees and/or your stock being reallocated.

Returns:

CHANGE OF MIND

Homewares

For Change of Mind returns, only homewares are eligible for an exchange or refund within seven days of receipt.

Furniture

No returns will be accepted for Change of Mind. Please note that under relevant health regulations, all mattresses and soft furnishing items including mattress protectors, etc. are non-refundable unless faulty. We encourage you to make your selection carefully before making a purchase.

Refunds will be issued in the same form of tender.

RETURN BY POST

Complete the packing slip that came with your order.

The item must be in saleable condition.

Place the completed packing slip in with the parcel.

If there is no packing slip, please provide a printed copy of your order confirmation.

If returning the product via post, you are responsible for the cost and risk of returning goods, including the cost of return shipping. We recommend you purchase postage insurance for high-value items.

Please contact us via the Contact Us link for return approval. Once received and inspected, we will facilitate an agreed resolution.

Warranty

Most of our products are supported by a 12-month warranty. This warranty covers all manufacturer's faults with the product. Some of our products may have a different warranty period; please check the product description for this. Should an issue arise with your order, please contact us via the Contact Us link to raise a warranty claim.