- BETTER INSIDE AND OUT - Entertainment is more immersive with room-filling spatial audio and an 8" HD touchscreen. Video calling is crisper with high-quality sound and a 13 MP camera. Your home is more connected than ever with the built-in smart home hub.
- VIBRANT SIGHTS, FULL SOUND - Content on Prime Video, Netflix and more comes to life with an HD display and room-filling spatial audio. Ask Alexa to stream Amazon Music, Apple Music or Spotify.
- SMART HOME, SIMPLIFIED - Pair and control devices compatible with Zigbee, Matter and Thread without a separate smart home hub. Manage compatible cameras, lights and more using the display or your voice, or activate routines with movement. Also supports connectivity via Bluetooth and Wi-Fi.
- STAY IN THE LOOP - Hands-free video calling using your voice, or with one tap use the Top Connections widget to call anyone who has the Alexa app or an Echo device with a screen. Have more natural video conversations with a centred, auto-framing camera and noise-reduction technology.
- SHARE YOUR GOOD TIMES - Amazon Photos turns your Home screen into a digital frame of favourite memories and adaptive colour makes them look great in any light.
- DO LESS TO GET MORE - Use your voice to set timers and update lists. Glance at your calendars and reminders. With Adaptive Content, you'll see more useful and engaging content when you're near the device.
- DESIGNED TO PROTECT YOUR PRIVACY - Built with multiple layers of privacy control including a Mic/Camera Off button and a built-in camera shutter.
Delivery varies by location, please see the expected time frame to receive your product below:
Metro: 1-7 business days
Regional: 1-9 business days
If you are unavailable at the time of delivery re-delivery fees may apply.
Serakaia will allow refunds for change of mind, provided that the item purchased is returned in the same condition as it was delivered and if the following conditions have been met;
•            Return is made within 14 days from initial delivery of the order
•            Item is new not used, worn or opened and has all original packaging and tags attached. Any and all security seals must be unbroken
•            Item is not damaged in any way
•            We cannot accept change of mind returns for items where the security seals are broken or damaged
•            Buyers are responsible for the cost of return shipping. Buyers also accept and acknowledge the risks associated with return postage. Items not received by Serakaia will not be eligible for a refund
•            Refunds are processed only when the returned product is received and complies with the requirements outlined above
•            Any refunds processed under this policy is total order value less the initial shipping charges
•            If the returned item does not meet the conditions of the policy outlined above, Buyers will be responsible for the cost of returning the product back to your nominated address.
•            Should the item be returned to sender for failure to pickup by the buyer, or for an incorrect address provided by the buyer, any refund issued will be less any and all fees and charges incurred for the return to sender postage costs.
•            Any redelivery costs incurred due to an incorrect shipping address listed on the buyer's account at time of shipping will be borne by the buyer.
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Lego
•            Boxes may contain shelf wear or dents and we cannot guarantee collectors mint grade boxes
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The following goods are excluded under this policy:
• Cosmetics & Beauty products (If hygiene seal is broken)
• Pharmaceutical/Health products
• Perishable Goods & Food items
• Personal Care Items
• Hosiery
• Underwear & socks
• Swimwear
• Pierced jewellery
• Mattresses, pillows, mattress and pillow protectors
• Gift cards, phone recharge or third party gift cards
• Media - Books and unsealed CDs, DVDs & Video Games
• Adult toys/sexual health products
• Assembled furniture
• Digital Goods (download codes etc.)
• Personalized/Made to order Goods
• Earphones/Headphones (if package has been opened)
• Large/Bulky Appliances
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Restocking Fee Policy for Returns
At Serakaia, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. To cover the costs associated with processing returns and restocking items, we have implemented the following restocking fee policy:
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1. Restocking Fee Percentage:
A restocking fee of 15% of the original purchase price will be applied to all eligible returns. This percentage is calculated based on the total value of the returned item(s) before any discounts or promotions.
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2. Eligibility Criteria:
Restocking fees apply to returns of products that are in new, unused, and resalable condition. Items must be returned in their original packaging with all accessories, manuals, and any other included components.
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3. Return Authorisation:
Customers must obtain a return authorisation (RA) number before returning any item. Please contact our customer service team to initiate the return process and receive your RA number.
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4. Refund Process:
Once the returned item is received and inspected, the restocking fee will be deducted from the refund amount. Refunds will be issued using the original payment method.
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5. Customised or Collectable Items:
Restocking fees may be higher for customized or collectable items. Please contact our customer service team for specific details.
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6. Changes to Policy:
Serakaia reserves the right to modify or amend this restocking fee policy at any time without prior notice. Changes will be effective upon posting on our website.
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Warranty Returns
1. Where you return the products to us to seek a remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
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By making a purchase with Serakaia you acknowledge and agree to abide by the terms of this restocking fee policy.
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If you have any questions or concerns, please contact our customer service team.
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Thank you for choosing Serakaia.