About Shipping: All items will be shipped within 3 business days after the payment is received. Most times you will receive them within 8-12 days then. The specific delivery time is depend on circumstances.Any questions, please feel free to contact us
During the shopping process, if you have any questions, please feel free to consult us, we will reply you within 24 hours, wish you a happy shopping
Thanks for your cooperation and we'll make you feel satisfied.
Ordered products will be sent out in about 2 business days and completed in about 7-12 business days.
We partner with courier companies such as Australia Post, Aramex, Couriersplease.
No delivery to PO Box addresses or Parcel Lockers.
Change of Mind Returns
Toyberry will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving order;
- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Toyberry, you will not be eligible for a return.
You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
Incorrect of Faulty GoodsÂ
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us to arrange a return delivery and a refund or exchange.
Warranty InformationÂ
Products comply with local Minimum Warranty Expectations, which is 3 months.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.