Introducing the NEXUS PRIME, featuring an RTX 5070 and equipped with 16GB DDR5 RAM and a 1TB Gen4 M.2 SSD for unparalleled performance. This curation of components prioritises high-quality and optimal cooling for unrivaled gaming experiences. This carefully configured machine strikes a perfect balance between affordability and performance.
We use express shipping services only via StarTrack Express, Team Global Express (formerly known as Toll), TNT Express, Go Logistics (NSW only) and Australia Post (select remote and country areas) to ship our PCs. We work with multiple couriers to ensure you receive your PC as soon as possible.
Once your order is despatched, please refer to the delivery times below for an ETA.
Our estimated time frames for delivery are below:
Metro Sydney – Same-day delivery (business address) or next business day (residential address)
Blue Mountains, Central Coast, Wollongong, and Newcastle – Same-day delivery (business address) or next business day (residential address)
All other non-listed major regional town in NSW - Next business day
ACT – Next business day
Metro Melbourne – Next business day
Metro Brisbane – Next business day
Adelaide – 2 business days
Tasmania – 3-4 business days
Metro Perth – 4-5 business days
Northern Territory – 5-7 business days
RETURNS POLICY
At Nebula, we pride ourselves on delivering top-quality products, each comprising brand-new components to ensure optimal performance and reliability. Our returns and warranty policies are designed to protect the integrity of our products and provide peace of mind to our customers.
Change Of Mind:
Due to the nature of our business, unfortunately we are unable to accept returns or provide refunds for change-of-mind purchases. We encourage customers to review their selections carefully before finalising their purchases.
Once an order is placed, significant administrative and operational processes are initiated in the background, including inventory allocation, fraud checks, and preparation for assembly and despatch. As such, any request to cancel an order that has already been confirmed will incur a non-negotiable 20% restocking fee, which covers the labour and resources already expended.
Consumer Guarantees:
Under the Australian Consumer Law, we provide guarantees that cannot be excluded for our goods.
If our goods fail to meet acceptable quality standards, you have the right to a replacement or refund for major failures, as well as compensation for any foreseeable loss or damage. In addition, if the goods do not meet acceptable quality standards but the failure is not a major one, you are entitled to have the goods repaired or replaced.
Product Faults & Defects:
We stand behind the quality of our products. If you are experiencing any issues with your item or believe your product has a fault or defect within its warranty period, we encourage you to contact us immediately. We will arrange for the product to be returned to our workshop for assessment. If a fault or defect is confirmed by our technicians, we will cover all associated courier fees and provide a suitable remedy, which may include repair, replacement, or a full refund, at our discretion.
Please do not arrange your own shipping. Instead, our warranty support team, will generate a prepaid return shipping label and coordinate a courier pickup at a time that suits you. This ensures proper handling and tracking of the return. Nebula PC will not be liable for any costs, damages, or losses incurred if the product is returned via any transport method not organised through our official support process. No monetary reimbursement or compensation of any kind will be provided for unauthorised return shipping.
Should the returned product be found free of faults or defects, the customer will be responsible for covering the courier fees incurred for the return shipment.
3 Years Return-To-Base Warranty:
All our products come with a comprehensive three-year Return to Base (RTB) warranty. This warranty covers any defects in each individual component under normal use during the warranty period. During this time, we will repair or replace, at no charge, products or parts of a product that prove defective.
Our Contact Information:
We are committed to providing prompt and comprehensive customer support. You can reach us via live chat on our website for immediate assistance, by phone at 1300 553 985, or email for a guaranteed response within one business hour. For personal assistance, visit us at 1/9 Brumby St, Seven Hills NSW 2147. Whether online or in-person, our team is dedicated to addressing your inquiries and ensuring your satisfaction with speed and efficiency.
WARRANTY POLICY
Below is a full write up of our current warranty policy. If you have any further questions or need something clarified, be sure to get in contact with us.
CONSUMER GUARANTEES
Under the Australian Consumer Law, we provide guarantees that cannot be excluded for our goods.
If our goods fail to meet acceptable quality standards, you have the right to a replacement or refund for major failures, as well as compensation for any foreseeable loss or damage. In addition, if the goods do not meet acceptable quality standards but the failure is not a major one, you are entitled to have the goods repaired or replaced.
DEFINITION OF TERMS
Product – Refers to any hardware manufactured for or by NEBULA PC bearing the "NEBULA" trademark, trade name, or logo that is purchased directly from NEBULA PC.
Original Purchaser - any consumer that purchases and has possession of a Product directly from NEBULA PC.
End User - the ultimate consumer of the Product and constitutes anyone who owns and uses an NEBULA Product.
Date of Original Retail Purchase - the date the Original Purchaser bought the Product from NEBULA PC.
SCOPE OF WARRANTY
NEBULA PC WARRANTS this NEBULA hardware Product against defects in merchandise and workmanship for a period of THREE (3) YEARS from the Date of Original Retail Purchase, unless additional parts or labour warranties are purchased, which may extend the terms of the warranty to include the replacement of parts for a total of up to 4 years.
NEBULA PC warrants the original purchaser that any part of the hardware system, excluding software, documentation and similar terms will be free of defects of both workmanship and materials for the warranty period included with the purchase. It does not cover accidental user damage or normal day to day wear and tear.
a) Coverage
NEBULA PC warrants the original purchaser that any part of the Product, excluding software, documentation, and other peripherals, will be free of defects of both workmanship and materials for the warranty period included with the purchase. The date of warranty coverage starts from the date of original retail purchase.
During the product's warranty period, NEBULA PC will repair or replace defective hardware for defects specified and found in the Product. This will be done without any labour charge (free of charge) and the cost of parts will also be provided free of charge during the warranty period. Parts may not be the same but will be equivalent or slightly better.
NEBULA PC shall, under no circumstances, be liable to provide warranty service for products that have been damaged by accident, abuse, misuse, or misapplication, for example, unauthorised overclocking or undervolting. Any issues caused by voltage manipulation will not be covered under the Nebula PC warranty. Issues arising from the product not being cleaned or maintained properly are not covered under the Nebula PC warranty, this includes cleaning of radiators and fans to allow adequate airflow.
Any replacement parts will be warranted to be free of defects of workmanship and material for 3 months from the time of replacement, or for the remainder of the warranty period of the NEBULA Product it is replacing (whichever is longer).
b) Procedure
If a defect is found in a purchased NEBULA Product, contact the NEBULA team by email. If the NEBULA team is contacted through phone or email, NEBULA PC will provide guidance to diagnose or solve the problem. Where possible we try to remotely fix the problem.
If the problem cannot be resolved over the phone or by email, we will require our technicians to physically work on the machine. NEBULA PC will cover the delivery cost for shipping it to our service centre and back to the User within Australia only, at no cost to the User.
If a system needs to be returned to the workshop, the User must NOT arrange their own shipping under any circumstances. Instead, NEBULA PC’s warranty support team, will issue a prepaid return shipping label and coordinate courier pickup on a mutually agreed date. This process ensures appropriate handling and traceability of the return unit. NEBULA PC will NOT be held liable for any costs, damages, or losses resulting from transport methods not arranged through NEBULA PC. No monetary reimbursement or compensation of any form will be provided for unauthorised return shipping.
If there are no warranty issues to be found, you are responsible for paying the fee for having the PC shipped to us and back to you.
The machine must be returned in its original packaging, including foam inside and around the PC as per how it was received originally by the customer. If the original packaging is not used, NEBULA PC will not be liable for damage to the PC during transit back to our service centre and any repairs for transit damage will be at the customer's expense.
For such warranty claims, the following details are required - Name, Address, Contact Number, and Order Number.
NEBULA PC will, at its option and to the extent permitted by law:
(1) repair the Product (using new or refurbished replacement parts);
(2) replace the Product with a product that is new, or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or
(3) issue a partial refund of the original purchase price of the Product, if for some reason, the Product cannot be repaired or replaced—provided you return it during the parts warranty period owned.
Diagnosis will typically be within 1-2 business days - we will let you know the expected time frame for any repairs or replacement parts.
Graphics cards are intended only for use with desktop PCs. Other types of use, such as blockchain computing or cryptocurrency mining, will render the product warranty void.
GOVERNING LAW
This warranty agreement and any sales shall be governed by the laws of Australia. The courts of Australia shall have exclusive jurisdiction over any action at law or equity arising out of or relating to these warranty terms or the website.
- Case: Nebula N7 Micro ATX Case - Black
- CPU: AMD Ryzen 5 7500F | 5.0GHz | 6 Cores | 12 Threads
- Motherboard: ASUS PRIME B650M-A WIFI II-CSM Micro ATX
- GPU: GIGABYTE GeForce RTX 5070 WINDFORCE SFF OC - 12GB
- RAM: 16GB Team T-Force Delta RGB DDR5 6000MHz CL38 (2x8GB)
- Storage: 1TB Kingston NV3 M.2 [R: 6000MB/s | W: 5000MB/s]
- Cooler: AMD Wraith Stealth Air Cooler
- Power Supply: GIGABYTE P650SS 650W 80+ Silver
- Connectivity: Onboard Wi-Fi and Bluetooth
- Operating System: Windows 11 Home