POLYCOOL Commercial Ice Maker Machine, up to 35kg/24hr, Timer & Self Cleaning Programs
When it comes to ice production, perfection matters. The PolyCool IM-35K Commercial Ice Machine is engineered for reliability, high performance, and convenience in busy Australian hospitality settings. Producing up to 35kg of crystal-clear, square ice cubes every 24 hours, this machine ensures your bar, café, restaurant, or event space is always prepared, even during peak hours.
Each 21mm cube is precision-formed for consistent, slow-melting ice that elevates the presentation and flavour of any drink. With an intelligent control panel, you can easily adjust ice thickness to suit your needs. The rapid 11-20 minute cycle delivers fresh ice quickly, while a generous 10L insulated bin holds up to 4kg, supported by smart features like auto-stop when full, water shortage and overload protection, and a quiet operation under 55dB.
Maintenance is simple with the self-cleaning function, and an internal light provides added visibility. Adjustable feet ensure stable placement on any surface. With SAA plug, 2.2m cable, and WaterMark approval, installation is straightforward and fully compliant.
Consuming just 180W at 25°C, the PolyCool IM-35K balances efficient power use with dependable, daily performance. From cocktails to iced coffees, your customers will always enjoy professional-quality ice, every time.
PolyCool - because every great drink deserves perfect ice.
- Produces up to 35kg of crystal-clear ice cubes every 24 hours
- Precision-formed 21 mm cubes for slow-melting, professional-quality drinks
- Adjustable ice thickness via the intelligent LCD control panel
- Fast 11-20 minute ice-making cycle for efficient operation
- Spacious 10L insulated bin holds up to 4kg of ice
- Auto-stop function activates when the bin is full
- Water shortage and overload protection for reliable performance
- Self-cleaning mode for easy maintenance and hygiene
- Operates quietly at less than 55dB, suitable for front-of-house use
- Internal light for visibility and adjustable feet for stability
- SAA approved power plug, 2.2m cable, and WaterMark approved for easy, compliant installation
- Energy-efficient operation at just 180W
98% of products are dispatched within 1 business day. Ensure your address is correct during checkout. To aid in speed of delivery, our system cannot accept order cancellations following payment. Your item will be sent via Australia Post unless stated otherwise on the listing. Please see our estimated delivery time frames below:
VIC-Metro: 1-4 business days
VIC-Regional: 1-6 business days
NSW-Metro: 1-4 business days
NSW-Regional: 1-7 business days
QLD-Metro: 1-4 business days
QLD-South East: 2-6 business days
QLD-Far North: 2-8 business days
QLD-Regional: 3-11 business days
SA-Metro: 2-6 business days
SA-Regional: 3-9 business days
WA-Metro: 1-8 business days
WA-Regional: 2-12 business days
WA-Remote: 3-12 business days
TAS-Metro: 2-7 business days
TAS-Regional: 2-11 business days
ACT-Metro: 1-4 business days
ACT-Regional: 1-5 business days
NT-Metro: 2-8 business days
NT-Regional: 3-12 business days
Buyers will be able to trace the delivery online with a unique tracking number.
Please be aware that PO Boxes cannot receive items above 22kg or longer than one metre.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.
AusPost Deliveries (default provider)
The buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.
A re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address or failure to collect from the Post Office.
Courier Deliveries (check product page)
Once your item reaches the nearest depot, the Courier provider will contact the nominated receiver via email to provide delivery updates. Please use the tracking number provided to check the status of your delivery. Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
Courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.
Where authorised or requested by you or if no one is home, the courier or Australia Post may leave the package outside without signature, if safe to do so.
WARRANTY POLICY
In addition to your statutory rights (listed on the website separately), the seller offers a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period.
Until the nature of any fault is determined, the resolution the seller can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. There may be some situations that result in a reduced refund. In the case of a minor failure, the seller warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Should you wish to claim a warranty on your item, please follow the process outlined in the Returns section.
Warranties do not apply where items are resold/rented for the purpose of profit.
RETURNS POLICY
The seller returns policy does not limit or restrict your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted. You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for warranty, however, a receipt will be required. Within 60 days of the customer purchasing the item, the seller may provide details allowing return of the item at no cost to the customer (where freight costs apply). If the product failure is found to not fall within the warranty provisions or statutory rights provided, you may be required to pay the transport and/or inspection costs (Estimates will be advised).
Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.
Returns are accepted in line with our warranty conditions.
Should you wish to return a faulty item, please contact us. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.
If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).
While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.
Returns:
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:
Should you wish to return a faulty item, please contact us along with your order number. Photos and/or videos of the item may also be requested to assist in the return process. Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted.
Applicable freight fees and a 20% re-stocking fee will be deducted from your refund in cases where you have changed your mind and wish to return the product. This also applies to orders cancelled when the item has already been dispatched from our warehouse. We accept Change of Mind returns for 14 days after you have received the item. The item must be in a re-saleable condition to qualify for a change of mind refund.
- Brand: PolyCool
- Model: IM-35K
- Input Voltage: 220-240V/50Hz
- Power (Watts): 180W
- Ice Shape: Cube
- Body Material: HD Polymer
- Production Capacity: 35kg/24hr
- Ice Storage Capacity: 4kg/10L
- Power Cord Length: 2.2m
- Installation Type: Freestanding, Benchtop
- Adjustable Feet: Yes
- Certification: SAA, Watermark
- Note: Cycle time varies depending on ambient temp
- 1x PolyCool IM-35K Commercial Ice Machine
- 1x Ice Scoop
- 1x Inlet Pipe
- 1x Outlet Pipe
- 1x Drain Hole Hose Plug
- Note: User Manual is accessible online
- Product Dimensions (W x D x H): 34.5 x 33.9 x 60.2cm
- Product Weight: 16kg
- Carton Dimensions (W x L x H): 38 x 40 x 65cm
- Carton Weight: 17kg